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worst hosting ever

Discussion in 'BlackHat Lounge' started by Bostoncab, Jan 7, 2011.

  1. Bostoncab

    Bostoncab Elite Member

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    Chat InformationThank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

    Chat InformationYou are now chatting with 'Fatcow hosting the worst hosting company ever!'

    Fatcow hosting the worst hosting company ever!: Hi me. My name is Rita, how are you today?

    me: some of my websites are missing
    Redacted.com**** Redacted.com Redacted.com**** Redacted.com*** Redacted.com***

    me: HEKLLLO?

    Fatcow hosting the worst hosting company ever!: All the above domains are under 'me'.

    me: Im getting angrier by the second

    me: yes yes fucker yes

    me: go to the domains?]

    me: why is there a prompt telling me to install wordpress?

    me: they were there yesterday

    Fatcow hosting the worst hosting company ever!: I apologize for any inconvenience this has caused you.

    me: i dont need your apology

    Fatcow hosting the worst hosting company ever!: May I place you on hold while I review your account and get back to you within 3 or 4 minutes?

    me: i need this fixed right fucking now

    me: ya go find someone that has a motherfucking clue

    [A large amount of time passes]
    me: DING DONG

    me: HELLO?

    me: You need to fix my shit in a hurry

    me: and I want a service credit

    me: you should be giving me my money back for this shit

    me: I'm going to smoke a cigarette and try to calm down

    Fatcow hosting the worst hosting company ever!: Thank you for holding.

    Fatcow hosting the worst hosting company ever!: Since you have exceeded the Query limit/concurrent connections, you are receiving the installation page.

    Fatcow hosting the worst hosting company ever!: You need to make necessary changes to the website and make sure that your website will not exceed the MySQL query limit. You can wait for one to two hours so that the query limit will reset and your website will work.

    me: query limit?

    me: I have unfuckin limited hosting

    me: I dont have a query limit

    me: fix it now

    Fatcow hosting the worst hosting company ever!: You are on the shared platform.

    me: this company fucking sucks dead donkey balls

    Fatcow hosting the worst hosting company ever!: You can increase the MySQL query limit to 150000 queries per hour by paying $20.00 per month.

    me: all you sell is shared hosting

    me: define the word unlimited you stink [insulted her heritage] shit bag

    me: define it

    me: what is my limit now?

    me: what is my limit now

    me: I know I am already at my personal limit with your company

    me: but what is my hourly sql limit

    me: or whatever the shit you are spewing is

    me: hello?

    Fatcow hosting the worst hosting company ever!: The maximum number of database queries per user is 75,000/hr.

    me: so your saying I got 75,000 hits in the last hour?

    me: unless someone is DDOSing me that is impossible

    me: hello?

    Fatcow hosting the worst hosting company ever!: You need to make necessary changes to the website and make sure that your website will not exceed the MySQL query limit.

    me: no motherfucker

    me: i need to find a new fucking hosting company in a hurry

    me: you pieces of shit have fucked me for the last motherfucking time

    me: how many hits have my sites gotten in the last hour?

    Fatcow hosting the worst hosting company ever!: It is not the hits.

    me: do you know how unlikely it is that I have had 75,000 sql queries in an hour?

    Fatcow hosting the worst hosting company ever!: I am referring to the query limits.

    me: how would it be possible my stinky friend that I quiered my sql database 75,000 times in an hour?

    me: how?

    me: tell me how?

    me: tell me tell me tell me

    me: can you answer my question?

    Fatcow hosting the worst hosting company ever!: In order to learn more about querying the MySQL database, please refer the link:

    me: wow

    Fatcow hosting the worst hosting company ever!: http://www.fatcow.com/knowledgebase/beta/article.bml?ArticleID=608

    me: i fucking hate this company

    me: I want you to know I am a member of an internet forum with 130,000 members and I am going to make sure every single member knows that fatcow hosting is the worst!!!!!!!!!!!!!!!!


    After this conversation online with tech support I had 2 follow up conversations via phone with their tech support. The first conversation I admitedly was extremely angry and the call ended quickly as I hurled insults at the tech staff. I realise now that this is silly but when you are in the middle of running an adwords campaign and the site you are funneling the traffic to goes down because of some preset limit on an "unlimited" hosting package it's enough to make you crawl out of your skin!
    Maybe they shouldn't oversell their servers to the extent that they do? At the time I am wrting this according to Domain tools the server my pages are hosted on (65.254.248.128) is hosting 8,089 websites. Even for shared hosting this is a bit unusual.

    My next call went beter as I cooled off a while before calling. I spoke with a young man named "Eric" who agreed to cancel my account and refund me $57.75 and give me 24-48 hours to back everything up. The young man "Eric" said he was waving the $35.00 early termination fee. He said that my financial institution should refund my money within 7-14 days. He refused to give me his last name or any operator number and said "I'm the only Eric that works here" After all the bad experiences I had in the past with Fatcow hosting inc. I fully expect to not be refunded the quoted amount in a the specified 7-14 days and have to fight them for it. Why would not being their customer be any easier than being thier customer?

    Fatcow is owned by " The Endurance International group" of 70 Blanchard rd. in Burlington Ma. 01803. I am sure they will "endure" without me as their customer. Just as I have had to endure being their customer. If you want quality hosting without hidden limits I can not recomend Fat Cow hosting!
     
  2. magpie2419

    magpie2419 Regular Member

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    1. There is no such thing as Unlimited hosting, all web Hosts have limits.
    2. If you talk to Tech support like that don't expect to much help
    3. 75.000.00 connections does not mean 75,000.00 hits try using a cache

    I always find being polite works better than swearing
     
    • Thanks Thanks x 2
  3. Bostoncab

    Bostoncab Elite Member

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    Agreed on the politeness but you have no idea how much trouble I have had with these people. Plus as I mentioned I am running an adwords campaign targeting 800 keywords and yesterday the campaign was targeting a WP install page.
     
  4. Skywalker

    Skywalker Junior Member

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    Cirtex is even worse than that.
     
  5. Dumper

    Dumper Supreme Member

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    Use Gator man, stay away from the no names.
     
  6. Bostoncab

    Bostoncab Elite Member

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    Fatcow is owned by the Endurance international group. You wouldn't believe how many hosts are really them.
     
  7. Kendro65

    Kendro65 Newbie

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    helll yea the worst
     
  8. eufozp

    eufozp BANNED BANNED

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    If they say unlimited, its sht. Mostly, they think that their servers are powerful as dumbfck that they can handle any hits. Just plain BS
     
  9. darkwood

    darkwood Newbie

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    i wont mention names but i get an advance invoice on the 1st of the month and then everday afterwards until i start to get late invoice notices, doesn`t matter that i paid already on time the late ones continue until the early ones start coming
     
  10. Dark Knight

    Dark Knight Jr. VIP Jr. VIP Premium Member

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    No offense but you should be speak with them politely :) using offensive words isn't cool. so try to be polite with supports team and they will help you out soon or latter. Even if the hosting is bad.
     
  11. eufozp

    eufozp BANNED BANNED

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    if you were on his shoe, you will understand why he did that.. i have been tricked by this "unlimited" hostings before but nah got my lesson
     
  12. Dark Knight

    Dark Knight Jr. VIP Jr. VIP Premium Member

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    I was so many times on his shoes before thats why I said it. I have a site that alexa less than 20k that is my main source of income it got massed in one hosting company and I had to wait 1 week in order to get it back. did I lost money? yes I did more than X,XXX. We are human so we will make mistake no matter how hard we try :) BTW there is no such thing as unlimited, if there was shared hosting unlimited then vps, dedicated won't be exist. Just my 2c
     
  13. negligence

    negligence Regular Member

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    Magpie speaks the truth.

    75,000 queries is a quite a lot for a small website. That's actually somewhere around 25,000 hits on a stock wordpress installation. I think on a clean install it runs something like 30 queries for every page load.

    WP Super Cache is a phenomenal plug-in that I use on all of my wordpress sites. This plugin will create a static page that doesn't require pegging the MySQL DB every time there's a page load. The result is faster page load times and less stress on the server.
     
  14. radi2k

    radi2k Junior Member

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    this is really strange. which provider or ISP limits sql queries to the database backend? that is extremely stupid because it makes no sense. due to that limitation it can happen that your site always goes offline for a few minutes at the end of an full hour :D who in the world came up with such a stupid thing... i cant stop laughing about that!

    anyway: did you ever consider hosting your stuff on your own with a private and dedicated root server? using preinstalled cpanel, plesk or something similar would be really easy to manage and you'd have no limitations at all regarding the internals on your server. the only limitation that would exist is traffic usage and the harddisk limitation. i'd never go back to shared hosting again - too many trouble in the past!
     
  15. Bostoncab

    Bostoncab Elite Member

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    I have WP super CACHE. This happened as I was logging into every WP site (like 35 of them) updating WP Super Cache to the new version and deleteing Tags out of the pages.

    anyway now I need to find a new hosting account to slap the 30 WP builds for the time being Any suggestions besides hostgator? I no like hostgator.


     
  16. Dumper

    Dumper Supreme Member

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    Honestly i use hostgator now but when i had a few adult sites, i used a vps with phat servers and i never had a problem with them. I think they call themselves amerinoc now.
     
  17. Ziloo

    Ziloo Junior Member

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    No matter how bad a company's hosting might be, personally insulting the techie who was unfortunate enough to be on the receiving end of YOUR shit spewing is way too far. Why would you even post something like this? This is nothing to be proud of you racist douchebag.
     
  18. jmjinks

    jmjinks Newbie

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    On the brighter side of things, at least they responded to you.

    I used to host some sites with Magmahost (they are in the UK). Noone was ever availabe in the Live Chat, and noone ever responded to tickets. You could open a ticket, wait a week, and find it closed with no response.

    Some hosts aren't worth the bother ,and you are best to just move on.
     
  19. ulijonroth

    ulijonroth Regular Member

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    First of all you have no rights to insult anyone like that.
    Here are your faults...
    Try to understand that UNLIMITED does not mean that you can screw a hosting server for 9.99$ or prices like these. Before buying anything try reading and unterstanding TOS!
    Learn about shared hosting and if you are making money then go buy yourself a VPS or dedicated server. If you are not making any money on that than you can leave the job.
    Database queries is the biggest problem on using Wordpress and try limiting queries, editing some theme details like reading something directly from the file not the database and try using W3 Total Cache.
    Database queries is not hits and if you are so poor in this knowledge than you can swear only to yourself, not a hard working technician.
    Behave like a man, not a pervert.
    Do your job with knowledge, if you do not know try to learn it.
    If you aren't interested in learning then go and f**k yourself...
     
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  20. Ms.Mia

    Ms.Mia Newbie

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    They are worst than dreamhost and servage combined.