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Why Network Solutions sucks - My experience

Discussion in 'Domain Names & Parking' started by powermix, Feb 18, 2015.

  1. powermix

    powermix Regular Member

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    I backordered a lot of domains via SnapNames and a lot of them are hosted in Network Solutions. They both belong to Web.com

    So the thing is that Network Solutions is the worst registrar I have ever seen in a while and I will explain you my reasons:

    - TERRIBLE, really TERRIBLE customer support. It is incredible how bad they are at this part.
    - Awful ticket system. They have a ticket system implement that only allows you one question and one answer. If you need to follow the conversation, you need to open another ticket.
    - Really expensive Private Whois Locking. While other companies are giving away free Whois Privacy, Network Solutions is charging you a premium price for this service and they are billing you MONTHLY for that. Come on...I accept to pay, but bill me yearly and a lower price. 7,93?/year for Whois Privacy + Domain Renewal
    - It is impossible to have different Whois personas in the same account. No matter how many times I tried to change my public whois, it is impossible to have different domains with different identities. This is unacceptable. Every registrar company I know allows you to have different whois info in the same account. What you need to do is verifying the identity with an email address. In Network Solutions, you just CAN'T.
    - So related to the previous point, I have now a lot o domains in parking status because they all have the same whois (I can't use them to build my PBN) until I can move them (60 days after purchase them) to another registrar like Namecheap or Name.com paying the transfer fee.

    All in all, it is a pain in the ass. I have 4 tickets opened, they don't want to reply me and I don't know what to do.

    Is someone in my same situation? I am so frustrated with them.
     
  2. mixing

    mixing Regular Member

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    Nice post.. I've never liked Network Solutions myself.. Only used them way back in the day when there was virtually no other registrars available, lol.
     
  3. kbklash

    kbklash Senior Member

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    Sad,that you are facing all these issues.It's better to look for a better provider then.
     
  4. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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  5. powermix

    powermix Regular Member

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    What I mean is that I am forced to used it as I am using SnapNames as my backordering service. They are both from the same company (Web.com) and obviously, they make everything possible to register the expiring domains with Network Solutions.
     
  6. royserpa

    royserpa Jr. VIP Jr. VIP Premium Member

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    Just transfer the domain bro, no big deal.
     
  7. Executive Support

    Executive Support Newbie

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    Hello Powermix,

    Thank you for your comments. We greatly value all feedback, good and bad, and use this information to continually improve our internal processes, service offerings and customer interactions. We would like to address your concerns regarding the issues raised and ask that you send us your contact information and details of this post via our support portal (simply go to our corporate website and click on the "Login" link in the upper right hand corner of our home page.

    Sincerely,
    The Executive Support Team
     
  8. Brad100

    Brad100 Supreme Member

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    Your avatar fits perfectly though...
     
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  9. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    27.99 for a .com... Whoa!

    I remember paying them 35.00 back in 2004/2005 but thought they would eventually come down to the $ amounts that the industry is charging due to supply and demand.

    I seem to be wrong.


    [​IMG]
     
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  10. powermix

    powermix Regular Member

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    Yep, that is what I am going to do, but I need to wait for 60 days until ICANN allows you to move it. I will need to pay the transfer fee also.
     
  11. powermix

    powermix Regular Member

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    I did it for 4 times and I get replied with automated emails from noreply. What a great strategy of solving problems!
     
  12. kbklash

    kbklash Senior Member

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    They made account in bhw to help you out !! waaoww.. what a pro..