I'm really sick of this shit from paypal. I have never won a dispute no matter which side I am on, buyer or seller. I'm starting to believe that they tell both parties they lost and keep the money. My most recent dispute was for a theme I purchased from wpsale.com. They never sent me my theme or responded to any of my emails. I ended up buying it from template monster and put in a dispute with PP. A month goes by and the seller doesn't respond to the dispute and paypal still comes back and tells me that since it's a virtual good that they are siding with the seller and not refunding my money. Never mind that the seller never even responded to the dispute. Such bullshit. Someone needs to take that company down with a class action lawsuit. My guess is hundreds of thousands of people have been screwed this way.