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What's the best review funnel software?

Discussion in 'Online Reputation Management (ORM)' started by Daddykins, Sep 30, 2019.

  1. Daddykins

    Daddykins Jr. VIP Jr. VIP

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    I'm trying to find a good review funnel software, that's affordable as well. I was interested in Feedback Magnet which is made by a member here. But haven't received any responses from the user or their web support. And it also looks like their site is down now.

    I've checked out others like ReviewMiner, ReviewFunnel.io, Grade.us, etc., but they're not what I need it seems like.

    I need a simple review software that is somewhat aesthetically pleasing and is able to automate emails. Any suggestions? Google shows a few, but most of the top ones (BirdEye) are more whitehat in the sense that they don't filter out negative reviews.
     
  2. davids355

    davids355 Moderator Staff Member Moderator Jr. VIP

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    If you change your mind and go white hat then I can recommend reviews.co.uk as being very good and affordable.

    But as for one that filters out negative reviews, I don’t have any suggestions unfortunately.
     
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  3. Daddykins

    Daddykins Jr. VIP Jr. VIP

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    Anything else for white hat? I saw it was $89/month for only 400 review requests. And $149/month for 2,500. What factors into this, why do some companies have unlimited review requests? Seems expensive to me as the ones I was looking at were around $50/month. Appreciate the advice.
     
  4. davids355

    davids355 Moderator Staff Member Moderator Jr. VIP

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    The only ones I looked at were Trustpilot which is ridiculously expensive, reviews.co.uk which seemed reasonable in comparison and feefo but I don't know what their pricing is like.
    I looked at a lot of wordpress plugins which were mostly one-off cost but I didn't find anything that seemed good enough compared to the above services.

    The main things I was looking for were:
    • ease of use for the customer - ie the easier it is for them to complete the review, the better, because I want to encourage the highest percentage of customers to review as possible.
    • Ability to integrate reviews into website in an efficient way.
    • Support for rich snippets and in particular support for Google to pick up the reviews in the business listing under "reviews from the web" - Feefo and reviews.co.uk were the only two providers I found who support this in practice.
    • Support to funnel reviews to different providers - I believe reviews.co.uk can funnel a percentage of reviews directly to Google.co.uk, when it detects the user has a google account.
     
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  5. Daddykins

    Daddykins Jr. VIP Jr. VIP

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    Thanks for the help. I'll look into them. Do they offer any discounts for agencies when you sign up with X amount of clients? I like the SMS feature and overall ease for customers. Out of curiosity, what's the minimum you charge to set this up for a client? My new take is to reach out to local businesses with bad reviews that show up on the first page. Get them on basic review funnel(was aiming for around 200-300/month, just for ease of entry), and upsell for my other services.

    Which is why I was mainly looking for a cheaper option.
     
  6. davids355

    davids355 Moderator Staff Member Moderator Jr. VIP

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    They have a partner program giving you 20% commission on sales. But you can also speak to them and maybe arrange some other deal as they’re quite an approachable company.

    If I was setting this up for a client I’d probably just charge an hourly rate, personally. But your idea sounds good.

    Now I can see why you want a system that redirects negative reviews though, because if you’re reaching out to companies with a lot of bad reviews, a white hat / legit review system probably won’t help them :eek:

    One other good thing about reviews.co.uk, now that I think about it: you can respond to reviews but you can also request a user modify their review. So you could help your clients to get a bit more involved with their customers and start improving customer relationships.
     
  7. ourfella

    ourfella Junior Member

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  8. Daddykins

    Daddykins Jr. VIP Jr. VIP

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    Not a lot of bad reviews, but more negative than positive or where Yelp has only negative reviews. Like one business has 2 yelp reviews, both negative and Yelp ranks #2 for their brand search.
    Their google reviews are flawless, but the Yelp looks bad.

    Is filtering reviews illegal? I may just have to go with a white hat solution because Feedback Magnet hasn’t got back to me and UpRoar doesn’t support SMS.
     
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  9. davids355

    davids355 Moderator Staff Member Moderator Jr. VIP

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    Well, I don’t think it’s illegal but it is against Google’s TOS.
     
  10. Aaric

    Aaric Jr. VIP Jr. VIP

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  11. yaoyo

    yaoyo Junior Member

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    Not sure if mentioned already but reviewshake might be what you need.
     
  12. zagor05100

    zagor05100 BANNED BANNED

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    need help please send me a private message
     
  13. H0BB5

    H0BB5 Jr. VIP Jr. VIP

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    Hey yall, I have some notes for you. Thanks for looping me in @Aaric.

    BrandLoyal.io solves all the needs this thread is asking.

    ✓ Affordable (starting at $39)
    ✓ Aesthetically pleasing (better than the ones listed here, but try it yourself to be sure)
    ✓ Easy to use (we are extremely focused on design/UI/UX)
    ✓ Unlimited review requests
    ✓ Automated emails
    ✓ Automated text messages (much higher conversion)
    Whitehat and Blackhat options (although Google technically has this in their ToS, the terminology is loose and hard to enforce)
    ✓ Integration to review on any rating channel, not just Google

    Fair warning I built the business, but it was home grown - right here on BHW! You can follow our journey here: https://www.blackhatworld.com/seo/trying-out-7878s-orm-mail-tactic.739462/page-5#post-11714909, there might be a lot of useful information for you if you're just starting out @Daddykins

    Here is an older marketplace post that doesn't include our update to include SMS and other benefits we've added to our system. Some of those include Punchcard which tracks how often customers visit a business to automate rewards, or our Pixel Integration, which helps businesses easily retarget customers with Facebook/Instagram ads. There's plenty more to talk about so if anybody is interested, just book a demo here and let us know that you're coming from BHW so you can get the whitelabel rate :)
     
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  14. Daddykins

    Daddykins Jr. VIP Jr. VIP

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    Thanks, I've seen yours before. I just thought it didn't support SMS. You should talk to a mod about updating your sales thread. Will use this then. Do you have any trials available?

    Thanks!