- Oct 24, 2011
- 3,227
- 3,630
I have never bought anything from the marketplace. However, I can tell you why: I have an aversion to bullshit.
I read through an entire thread before deciding whether or not to purchase a service. It doesn't matter if it's 55 pages - I read through all of them. I want to know how you handle people who complain about your service, how many complaints you've had and whether or not your quality of work has slipped. It's very easy to go above and beyond for the mods or for those who ask for reviews, and even your first few clients. But after you get slammed/overwhelmed, that's a real test for what kind of business person you are and what kind of products you provide.
In the end I see 99% of services are about making money. The cheap $3 for 250 PBN posts are all about getting stuff done en mass, versus taking the time to give each customer the attention their order deserves. The small 1% that seem legit have prices that reflect the fact that they are going to give you quality work. I'm willing to pay for quality. If you're telling me you charge $1 per article, I'm going to avoid you like the plague. If you tell me you charge 5-10 cents per word, I'm going to seriously consider you, because I believe in paying for a top-notch service. You get what you pay for.
I see the Marketplace is just a mess, and I'm new here. It doesn't change the fact that BHW is a great place, but I'm not putting down my money to pay sellers who are obviously only in it for the money. I earned my money through hard work, and if I give it up it's going to be for someone else who is going to work hard for me.
That being said, I'm not going to chance it when so many people are using the same old tactics. I see too many threads where people fail to deliver services, treat their customers like crap, act completely unprofessional, flat out lie about the problems they're having, and still won't do the ethical thing like close the thread until everything is sorted out. The TAT especially bothers me - if it's going to be late TELL THE CUSTOMER IT'S GOING TO BE LATE. Don't just make up excuses or avoid them or only answer them when they publicly call you out on your shit.
I think we need to have a business ethics class on BHW. Seriously.
This is one of the best posts I've read, today. Excellent feedback, and I completely agree. It absolutely sucks to be on the receiving end of a crappy service, only for said crap ( poor quality of service / turn-around-time excuses ) to even be acknowledged, when I call the seller out on his BS.