1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Weloveservers review - Run Away from them!

Discussion in 'Web Hosting' started by bignose, Sep 15, 2015.

  1. bignose

    bignose Jr. VIP Jr. VIP

    Joined:
    Dec 6, 2009
    Messages:
    687
    Likes Received:
    108
    Gender:
    Male
    I have more than 40 reseller accounts with different hosters, where I host my and my clients' sites.

    Among those hosters, I call Weloveservers the worst one. I have two accounts with them. Often times something crashes, something gets broken, something gets down. Yes eventually they fix everything, but why do I need these problems, why do I need to spend my time on writings with their support, and why do my clients need to suffer those downtimes?

    Among those 40+ hosters, at more than a half of them I don't even know their support exist. Just because nothing ever gets broken, that's why. People just work and their servers are working.

    Here are only a few of my tickets with Weloveservers for a recent time, you can see what I'm forced to spend my time for:


    Ticket #405822

    Me: I can't add Package nor Account in my WHM.

    WLS: I have given the re seller privilege to your account in WHM.


    Ticket #923425

    Me: My site *** doesn't open, although opens with www.

    WLS: The issue has been sorted.


    Ticket #211780

    Me: I can't login to *** site. Neither /wp-admin nor /wp-login. The site itself seems to be working.

    WLS: The issue is sorted now.


    Ticket #638024

    (After server migration)

    Me: Now i have Error establishing a database connection on all my sites.

    WLS: Seems you have updated name-servers now. Please wait for 24 hours for global propagation. (!!!)

    Me: DNS have obviously propagated, otherwise how could the database error ever show up? (quite obvious, no?)

    WLS: The issue has been sorted now.


    Ticket #842462

    Me: No site nor WHM opens at this server.

    WLS: We are working on this issue with our NOC and it will be fine in few minutes.


    Ticket #607078

    Me: My site *** doesn't work.

    WLS: DB issue resolved and your domain is loading fine now.


    Ticket #695116

    Me: i have 508 on *** .

    WLS: I have resolved the issue.


    Ticket #249247

    Me: I can't access WHM nor cpanel. Nor from the client area.

    WLS: We have seen network outage in our DC, it has been resolved.


    I just don't get it. If you provide hosting, why do you have these ridiculous bugs all the time? No one of 40+ my other hosters has them nearly in that scale, if ever.

    And the last straw was when they have put both my accounts on one server with same IP's. I tried to call upon their support' logic - what a point to sell two reseller hostings on the same IP's? Reseller means I would re-sell it to my clients; how could I explain to my clients why two servers are on the same IP's, and why any client would ever need this? I asked this twice, with no any reasonable answer.

    I just have enough. Well I don't know if Weloveservers really like their servers; but they certainly don't like their clients.

    I hope this my Weloveservers review would be useful to someone.
     
    Last edited: Sep 15, 2015
  2. HostStage

    HostStage Jr. VIP Jr. VIP

    Joined:
    May 20, 2010
    Messages:
    1,858
    Likes Received:
    1,765
    Occupation:
    BHW - CEO of Webhosting Company
    Location:
    BWH from France
    Home Page:
    Hello,

    You could maybe consider requesting a server migration and request them the 2 resellers to be on different servers. (automation lead you to have 2 accounts on the same reseller server) but with a request they should do something for you.
    Looks like they are struggling with this server in multiple ways and they shouldn't love it very much ;).

    Hope your issues get sorted out fast for you
     
  3. bignose

    bignose Jr. VIP Jr. VIP

    Joined:
    Dec 6, 2009
    Messages:
    687
    Likes Received:
    108
    Gender:
    Male
    Thank you. In fact i've ordered two servers after asking their support and they were really two servers. But after few months they move both servers to one, "to give a better service to our customers". I asked to give at least different IP's for two my accounts, but - "we have now these IP's to give a better service to our customers". I mean, what a...

    And i'm not going to request them anything more, i've already moved both my accounts to other hosters and i'm happy with it.