Weloveservers review - Run Away from them!

Discussion in 'Web Hosting' started by bignose, Sep 15, 2015.

  1. bignose

    bignose Jr. VIP Jr. VIP

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    I have more than 40 reseller accounts with different hosters, where I host my and my clients' sites.

    Among those hosters, I call Weloveservers the worst one. I have two accounts with them. Often times something crashes, something gets broken, something gets down. Yes eventually they fix everything, but why do I need these problems, why do I need to spend my time on writings with their support, and why do my clients need to suffer those downtimes?

    Among those 40+ hosters, at more than a half of them I don't even know their support exist. Just because nothing ever gets broken, that's why. People just work and their servers are working.

    Here are only a few of my tickets with Weloveservers for a recent time, you can see what I'm forced to spend my time for:


    Ticket #405822

    Me: I can't add Package nor Account in my WHM.

    WLS: I have given the re seller privilege to your account in WHM.


    Ticket #923425

    Me: My site *** doesn't open, although opens with www.

    WLS: The issue has been sorted.


    Ticket #211780

    Me: I can't login to *** site. Neither /wp-admin nor /wp-login. The site itself seems to be working.

    WLS: The issue is sorted now.


    Ticket #638024

    (After server migration)

    Me: Now i have Error establishing a database connection on all my sites.

    WLS: Seems you have updated name-servers now. Please wait for 24 hours for global propagation. (!!!)

    Me: DNS have obviously propagated, otherwise how could the database error ever show up? (quite obvious, no?)

    WLS: The issue has been sorted now.


    Ticket #842462

    Me: No site nor WHM opens at this server.

    WLS: We are working on this issue with our NOC and it will be fine in few minutes.


    Ticket #607078

    Me: My site *** doesn't work.

    WLS: DB issue resolved and your domain is loading fine now.


    Ticket #695116

    Me: i have 508 on *** .

    WLS: I have resolved the issue.


    Ticket #249247

    Me: I can't access WHM nor cpanel. Nor from the client area.

    WLS: We have seen network outage in our DC, it has been resolved.


    I just don't get it. If you provide hosting, why do you have these ridiculous bugs all the time? No one of 40+ my other hosters has them nearly in that scale, if ever.

    And the last straw was when they have put both my accounts on one server with same IP's. I tried to call upon their support' logic - what a point to sell two reseller hostings on the same IP's? Reseller means I would re-sell it to my clients; how could I explain to my clients why two servers are on the same IP's, and why any client would ever need this? I asked this twice, with no any reasonable answer.

    I just have enough. Well I don't know if Weloveservers really like their servers; but they certainly don't like their clients.

    I hope this my Weloveservers review would be useful to someone.
     
    Last edited: Sep 15, 2015
  2. HostStage

    HostStage Jr. VIP Jr. VIP

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    Hello,

    You could maybe consider requesting a server migration and request them the 2 resellers to be on different servers. (automation lead you to have 2 accounts on the same reseller server) but with a request they should do something for you.
    Looks like they are struggling with this server in multiple ways and they shouldn't love it very much ;).

    Hope your issues get sorted out fast for you
     
  3. bignose

    bignose Jr. VIP Jr. VIP

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    Thank you. In fact i've ordered two servers after asking their support and they were really two servers. But after few months they move both servers to one, "to give a better service to our customers". I asked to give at least different IP's for two my accounts, but - "we have now these IP's to give a better service to our customers". I mean, what a...

    And i'm not going to request them anything more, i've already moved both my accounts to other hosters and i'm happy with it.