Viabuy prepaid card PLEASE HELP

cape verde island

cape verde island

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Hi,

I hope I posted this in the right forum.

I recently signed up for the Viabuy prepaid MasterCard in order to be able to handle my online money transfers easily. When I signed up and sent a copy of my ID, they stated that I must load 90€ in order to activate card. Even before I paid this amount of money, they sent the card to my address.
However, before I received the card, I decided to use another MasterCard provider. So I never paid this 90€ to Viabuy.

After a month, they started to send me emails that I have to pay them 90€ or they will hand my case over to the debt collector agency.
Here is what they wrote:

Please now comply with your part of the agreement and load your account with a minimum of EUR 90.00 before (date deleted).
Otherwise we will have to hand over your case to a debt collection agency without further notice. Of course we wish to avoid such action, therefore please load your account now.

I can't terminate my account without paying anymore, because I found out that there is a clause in their Terms and Conditions, stating that you can withdraw from the contract without paying only in the first 14 days.

Did anybody have a similar experience? Are these debt collector threats a real deal?
What do you guys think I should do, pay the 90€ now, or wait and see what happens?
 
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Do they have proof you ever received it ?

Was it sent signed for service or anything ?
Have you admitted to them you did receive it ?

If not, go back and tell them you're still waiting delivery, it was never received and it's too late now that you no longer need it.

A debt collection company shouldn't be interested in something worth $90.
 
Hi MisterF, thank you for your reply.

It was not sent signed for service, I received it in a regular letter. However, I did activate it online (I inserted the card number in their system), so this is probably a proof that I received it.

However, they also state that if you don't receive your card in 7 days, you should immediately contact them.

I am afraid that when the debt collector company gets this claim, I will have to pay way more than just 90€. But I am not sure if they can really claim this amount.
When I try to search online for similar experience with them, I only get approx. 3 hits. It looks like they are removing any complaints from the internet.
 
In case anybody else wonders in this discussion, I would like to let you know that this email was the last thing I received from Viabuy. Nothing else happened.
Thank you @MisterF for calming me down :)
 
They can't do anything. Go for neteller or payooner
 
You come from the netherlands? send me a pm I had the same thing.
A dind't activated my account and card and didn't pay in the time the gave me. But after a month the send me a letter that I must pay otherwise the company will send a person to my house to collect te money.
 
stefano03 said:
You come from the netherlands? send me a pm I had the same thing.
A dind't activated my account and card and didn't pay in the time the gave me. But after a month the send me a letter that I must pay otherwise the company will send a person to my house to collect te money.
Click to expand...
Hi, I have same situation like you. I'm living in Netherlands. Instrum Justitiia sent me the collection debt email :(
 
First, @stefano03 I would like to apologize for not seeing your post. I guess I missed the notification. I hope everything was ok.

@anhtu214, it looks like this company is a real debt collection agency. Be careful what you tell them in email or in any other form of communication.
I will send you a PM with a tip. I know I should write it down here, but for your good I will write it in the forum a bit later. So things don't get messy if anybody from this debt company is reading this forum.
 
cape verde island said:
First, @stefano03 I would like to apologize for not seeing your post. I guess I missed the notification. I hope everything was ok.

@anhtu214, it looks like this company is a real debt collection agency. Be careful what you tell them in email or in any other form of communication.
I will send you a PM with a tip. I know I should write it down here, but for your good I will write it in the forum a bit later. So things don't get messy if anybody from this debt company is reading this forum.
Click to expand...
Thank you very much. I'm looking forward to your PM.

Really appreciate. I don't know how to do.
 
Hi,

I have a same thing...

Could you give me the tips?

I will appreciate.

thank you.
 
I have the exact issue. So is it safe to let it go?

Thank you in advance.
 
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Same here! Please please help me! I didn’t get to validate the card though, but they still forced me to pay the 130€ through Inkasso since I signed up with them. What will I do now? Could you please send us some tips?
 
Hello I'm the same,they're emailing me for €90 threatened me with debt collectors and legal action. Can anyone help please?
 
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The VIABUY fees

One-time issuing fee
VIABUY account with card 69.90 EUR

Card Account Yearly Fee 19.90 EUR

Total 89,8 Euro = +- 90 Euro

When you apply for the VIABUY account with the prepaid Mastercard card, there is a one-time issuing fee of EUR 69.90. Please note that if you decide to cancel the agreement after 21 days, this fee will not be refundable.

When You receive Your Prepaid Product, it may be issued to You in an inactive state. If so, You will need to comply with Our instructions for activation of the Prepaid Product prior to use otherwise any transactions that You attempt to carry out may be declined.

Note that in the terms of the viabuy there are no fees for activation of the card and if you have pay the VIABUY accounts fees you are not forced to pay the activation and you can cancel your account by writing letter to viabuy

secure . viabuy . com /static/pdf/viabuy/withdrawal-form.en.pdf (cancelation letter)

For more information about cancelling the Card read the terms of the viabuy :

secure . viabuy . com/static/pdf/viabuy2/terms.en.pdf

NB: dont resend the card

 
Last edited:
elmouchir said:
The VIABUY fees

One-time issuing fee
VIABUY account with card 69.90 EUR

Card Account Yearly Fee 19.90 EUR

Total 89,8 Euro = +- 90 Euro

When you apply for the VIABUY account with the prepaid Mastercard card, there is a one-time issuing fee of EUR 69.90. Please note that if you decide to cancel the agreement after 21 days, this fee will not be refundable.

When You receive Your Prepaid Product, it may be issued to You in an inactive state. If so, You will need to comply with Our instructions for activation of the Prepaid Product prior to use otherwise any transactions that You attempt to carry out may be declined.

Note that in the terms of the viabuy there are no fees for activation of the card and if you have pay the VIABUY accounts fees you are not forced to pay the activation and you can cancel your account by writing letter to viabuy

secure . viabuy . com /static/pdf/viabuy/withdrawal-form.en.pdf (cancelation letter)

For more information about cancelling the Card read the terms of the viabuy :

secure . viabuy . com/static/pdf/viabuy2/terms.en.pdf

NB: dont resend the card
Click to expand...
You did not reply my email but reply here, because you know people will read here.
I will tell to every one I know and want to get your card that you are cheating.
 
Last edited by a moderator:
ssrio said:
You did not reply my email but reply here, because you know people will read here.
I will tell to every one I know and want to get your card that you are cheating.
Click to expand...

I think the comment to which you have replied was showing you the terms and conditions of this card, they're not a representative of the company.
 
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