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Viabuy prepaid card PLEASE HELP

Discussion in 'Making Money' started by cape verde island, Dec 4, 2016.

  1. cape verde island

    cape verde island Registered Member

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    Hi,

    I hope I posted this in the right forum.

    I recently signed up for the Viabuy prepaid MasterCard in order to be able to handle my online money transfers easily. When I signed up and sent a copy of my ID, they stated that I must load 90€ in order to activate card. Even before I paid this amount of money, they sent the card to my address.
    However, before I received the card, I decided to use another MasterCard provider. So I never paid this 90€ to Viabuy.

    After a month, they started to send me emails that I have to pay them 90€ or they will hand my case over to the debt collector agency.
    Here is what they wrote:

    Please now comply with your part of the agreement and load your account with a minimum of EUR 90.00 before (date deleted).
    Otherwise we will have to hand over your case to a debt collection agency without further notice. Of course we wish to avoid such action, therefore please load your account now.


    I can't terminate my account without paying anymore, because I found out that there is a clause in their Terms and Conditions, stating that you can withdraw from the contract without paying only in the first 14 days.

    Did anybody have a similar experience? Are these debt collector threats a real deal?
    What do you guys think I should do, pay the 90€ now, or wait and see what happens?
     
  2. MisterF

    MisterF Jr. VIP Jr. VIP

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    Do they have proof you ever received it ?

    Was it sent signed for service or anything ?
    Have you admitted to them you did receive it ?

    If not, go back and tell them you're still waiting delivery, it was never received and it's too late now that you no longer need it.

    A debt collection company shouldn't be interested in something worth $90.
     
  3. cape verde island

    cape verde island Registered Member

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    Hi MisterF, thank you for your reply.

    It was not sent signed for service, I received it in a regular letter. However, I did activate it online (I inserted the card number in their system), so this is probably a proof that I received it.

    However, they also state that if you don't receive your card in 7 days, you should immediately contact them.

    I am afraid that when the debt collector company gets this claim, I will have to pay way more than just 90€. But I am not sure if they can really claim this amount.
    When I try to search online for similar experience with them, I only get approx. 3 hits. It looks like they are removing any complaints from the internet.
     
  4. cape verde island

    cape verde island Registered Member

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    In case anybody else wonders in this discussion, I would like to let you know that this email was the last thing I received from Viabuy. Nothing else happened.
    Thank you @MisterF for calming me down :)
     
  5. Colter

    Colter Registered Member

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    They can't do anything. Go for neteller or payooner
     
  6. stefano03

    stefano03 Newbie

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    You come from the netherlands? send me a pm I had the same thing.
    A dind't activated my account and card and didn't pay in the time the gave me. But after a month the send me a letter that I must pay otherwise the company will send a person to my house to collect te money.
     
  7. anhtu214

    anhtu214 Newbie

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    Hi, I have same situation like you. I'm living in Netherlands. Instrum Justitiia sent me the collection debt email :(
     
  8. anhtu214

    anhtu214 Newbie

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    So you just ignore and they did not send any more emails?
     
  9. cape verde island

    cape verde island Registered Member

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    First, @stefano03 I would like to apologize for not seeing your post. I guess I missed the notification. I hope everything was ok.

    @anhtu214, it looks like this company is a real debt collection agency. Be careful what you tell them in email or in any other form of communication.
    I will send you a PM with a tip. I know I should write it down here, but for your good I will write it in the forum a bit later. So things don't get messy if anybody from this debt company is reading this forum.
     
  10. anhtu214

    anhtu214 Newbie

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    Thank you very much. I'm looking forward to your PM.

    Really appreciate. I don't know how to do.
     
  11. Gosha0916

    Gosha0916 Newbie

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    Hi,

    I have a same thing...

    Could you give me the tips?

    I will appreciate.

    thank you.
     
  12. Dalton889

    Dalton889 Newbie

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    I have the exact issue. So is it safe to let it go?

    Thank you in advance.
     
    Last edited: Aug 28, 2017
  13. Compyguru

    Compyguru Newbie

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    @cape verde island dude im in this exact same position. Please help me. Send me the tips or post them here.