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Urgent Action Required. Your account with Domainmonster.com

Discussion in 'Domain Names & Parking' started by Aty, Mar 27, 2014.

  1. Aty

    Aty Jr. VIP Jr. VIP

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    I've done it again. Just registered a domain at Domainmonster, and now this:

    Code:
    Dear Name
    
    Thanks for choosing Domainmonster.com. As part of our rigorous procedures to ensure your account and custom with us is secure, we have identified your account as needing additional verification.
    
    We appreciate this may be inconvenient, but we would be grateful of your co-operation to ensure both you and our other user accounts at Domainmonster.com remain entirely secure under our control. We only ever verify your account once and appreciate this could be a little onerous in the first instance. However, it will ensure you can trade with us in the safest possible environment for you and your valuable domain names.
    
    To complete the process we need to ask you to provide one document from BOTH list A and B to us to verify you. We need to receive this documentation within 48 hours of this request to ensure your account with us remains open.
    
    >> LIST A (Must have your picture on)
    Drivers License
    Passport
    Government Identification Card
    Recognised Student Identity Card
    
    >> LIST B (Must have your name and address on)
    Utility Bill
    Bank Statement
    Credit Card Statement
    Drivers License
    
    These documents can either be scanned and emailed to us by return, faxed to us on +44 (0)1483 304031 or sent via post/courier to Fraud Team, Domainmonster.com, The Old Forge, Shackstead Lane, Godalming, Surrey, GU7 1RJ, United Kingdom.
    
    Thanks once again for choosing Domainmonster.com and thanks again for your prompt response to our request.
    
    Kind Rgds, Alex
    
    -----------------------------------------------
    Alex W.
    Security Team, Domainmonster.com Support
    http://www.domainmonster.com/support/
    
    Obviously that's not gonna happen. So what's next? Anybody been through this crap? Dafuq is wrong with all these people?
     
  2. Nut-Nights

    Nut-Nights Jr. VIP Jr. VIP

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    just ask for refund it happens with me too at fatcow , they also ask me to provide id proof because i use gaypal to buy hosting from them.
     
    • Thanks Thanks x 1
    Last edited: Mar 27, 2014
  3. Aty

    Aty Jr. VIP Jr. VIP

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    They refused to refund, saying this:

    Code:
    Hi
    
    Unfortunately we're not able to take any further action against the account until it is verified.
    
    Therefore there's not a great deal that I can do for you at this point in time!
    
    Kind Regards
    Sam
    
    Just opened a Paypal dispute against them. What do you think are my chances to win this?
     
  4. PsiNox

    PsiNox Newbie

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    0 since its a virtual good.
     
  5. Aty

    Aty Jr. VIP Jr. VIP

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  6. DIe$el

    DIe$el Regular Member

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    This sort of verification happens when there is a difference between billing address and the address from where the order was placed or if proxy was used for placing the order.