No doubt a late reply, but I am more than curious. Let's say that the person replies and sends you back a number. You then send them a piece of information that helps them solve their problem. What do you do after that? Do you send a follow-up email? I guess I am just thinking that if you already send them a way to fix their problem (after they send you a number), they have their solution so they are not really encouraged to buy something from you. How do you fix this?