- Mar 22, 2013
- 6,279
- 10,989
Last year I bought a plugin called "Thrive Leads". With this one you can create forms and build an e-mail list. However, since a few months it is not possible to export the e-mail list.
I have the plugin installed on a few websites and got over 10k e-mails (all targeted) in total during the last few months, but there is NO way to export or download them. Can you imagine this?
So I spent more than 100 bucks for a plugin and a company, which not only made wrong promises by saying/showing I can export the e-mails, but they also harm me a lot (I could just use another service/plugin before) and now I have 10k e-mails, but no way to export them.
I went to their support, asking for a way to export the e-mails and got this reply:
"Unfortunately, this is not something that can be done right now through our tools in order to have GDPR compliancy. If you can find a way to extract them from your database, it might work, but I am afraid we can’t assist you in this endeavor for legal reasons. We hope that you can understand."
So basically it could work, but they don't want to do it. They don't take any responsibility for this plugin or customers. Very very bad.
And now lets come to all the SEO and Marketing blogs I just found on Google. "Best plugin in 2019" - yeah, fuck you guys. No word of the export issue. I know some of you might read this...you better add it to your articles, otherwise some people might be really mad at you.
I have the plugin installed on a few websites and got over 10k e-mails (all targeted) in total during the last few months, but there is NO way to export or download them. Can you imagine this?
So I spent more than 100 bucks for a plugin and a company, which not only made wrong promises by saying/showing I can export the e-mails, but they also harm me a lot (I could just use another service/plugin before) and now I have 10k e-mails, but no way to export them.
I went to their support, asking for a way to export the e-mails and got this reply:
"Unfortunately, this is not something that can be done right now through our tools in order to have GDPR compliancy. If you can find a way to extract them from your database, it might work, but I am afraid we can’t assist you in this endeavor for legal reasons. We hope that you can understand."
So basically it could work, but they don't want to do it. They don't take any responsibility for this plugin or customers. Very very bad.
And now lets come to all the SEO and Marketing blogs I just found on Google. "Best plugin in 2019" - yeah, fuck you guys. No word of the export issue. I know some of you might read this...you better add it to your articles, otherwise some people might be really mad at you.
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