This kills my business

Kratos

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Hi folks!

Hope all is well.

As you know, AE's shipping time is ridiculously slow and most of my customers requested refund since they haven't received their orders after a month.....

Could you please be so kind to share the solution? I've considered FBA, however, I don't have the money for that...

I know, I know, you don't need to remind me that "in order to make money, you need to spend money"..
I don't mind to spend money, it's just I need to do it wisely

I'd appreciate it very much for any replies! :)
 
What country are you shipping to? Do you give customers tracking numbers so they can track the order? Usually a customer will try to contact you before asking for a refund, I find that good communication here can help with a lot of refund requests.
 
Do you sell primarily in America? The only people who complain about 2-3 weeks shipping time seem to be Americans...
 
Wait what ?
Now that I come back to that, it doesn't make any sense! What was I thinking. LOL
What I actually meant was, since the OP is not active in the forum anymore, any resolution made on this thread wouldn't find itself useful. And this would lend itself to thread spamming. :anyway:
 
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