I've sold a product to a ebayer and provided tracking number. He received the package, but he said the box was open and empty, and someone along the shipping stole the product. He escalated the case to ebay, saying just that he received an empty box. In 30 minutes ebay closed the case, taking the money from my Paypal refunding the buyer. Conclusion, I send the product and don't have the product neither the money, how in the world can ebay decide in the favor of the buyer? If it's "just like that", then what's stopping me from buying iphone 5 and say that I received an empty box to get the iphone for free?