1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Themeforest - Anyone successfully get a refund?

Discussion in 'Black Hat SEO' started by BillyRayValentine, Aug 21, 2014.

  1. BillyRayValentine

    BillyRayValentine Regular Member

    Joined:
    Jul 19, 2008
    Messages:
    201
    Likes Received:
    11
    I recently purchased a theme, and I was very disappointed that it was very buggy, and just didnt work due to coding issues. There is no mention of the refund process on their website, so i contacted support. Nothing after 5 days, so i filed a dispute with paypal, just to start the process, and they immediately locked my account - losing the ability to access past downloads, make new purchases.

    Anyone had similar experiences?
     
  2. thakarpratik

    thakarpratik Jr. VIP Jr. VIP Premium Member

    Joined:
    Dec 5, 2011
    Messages:
    682
    Likes Received:
    150
    i had not similar but an experience where i purchased Ver 1 of a theme,when i was supposed to purchase Ver 2 of a theme.

    I contacted themeforest -- after about 4-5 days, they contacted me and added the Ver 2 on the theme to my downloads for free.

    So i would have said to contact themeforest and wait untill they responded before filing a dispute
     
  3. WPRipper

    WPRipper Supreme Member

    Joined:
    Mar 24, 2010
    Messages:
    1,379
    Likes Received:
    1,493
    Location:
    Proudly romanian
    I had an attempt once, and they asked me to send them proves, screens or something else. I decided to back off.

    The problem is why they accept themes without doing a proper verification? Ok there are some guidelines but thats all. Plus all themes are packed with too many js files just to make it look better.

    My guess is they will loose big time if their policy is not changed.
     
  4. K.H.R

    K.H.R Jr. VIP Jr. VIP Premium Member

    Joined:
    Dec 9, 2013
    Messages:
    2,931
    Likes Received:
    953
    Gender:
    Male
    Occupation:
    Study + Outsourcing
    Location:
    BHW
    I though they are very careful about Customer & they only accept quality full products.
    Seems they are not.
     
  5. BillyRayValentine

    BillyRayValentine Regular Member

    Joined:
    Jul 19, 2008
    Messages:
    201
    Likes Received:
    11
    I think if they refund they will just credit your envato account, but thats just like a credit note, which isnt what i need really.
     
  6. John P

    John P Jr. VIP Jr. VIP

    Joined:
    Feb 12, 2013
    Messages:
    330
    Likes Received:
    128
    Occupation:
    IM
    Location:
    Online
    Home Page:
    Its true.

    Its really hard to get a refund from them.But usually they fix the bugs in the themes after a few updates.
     
  7. sudorank

    sudorank Power Member

    Joined:
    Jun 24, 2013
    Messages:
    640
    Likes Received:
    473
    Occupation:
    Web Developer
    Location:
    Swansea, UK
    Home Page:
    If you contact them and put your case forward in a decent way they tend to refund okay.

    As you can imagine they get plenty of scam artists so it's important to put together a decent account of why it's not working.

    I got a refund a few months ago, was processed in 2 weeks.
     
  8. gary2

    gary2 Jr. VIP Jr. VIP Premium Member

    Joined:
    Jan 20, 2013
    Messages:
    971
    Likes Received:
    82
    Occupation:
    Inbound Marketer. Blogger. Author.
    Location:
    Near River
    I dont think they are like this... i guess u sud have waited for a longer time and have remailed them before filling a case with paypal... please try remailing them about the issue and see what happens...
     
  9. wizdorf

    wizdorf Regular Member

    Joined:
    Jan 9, 2014
    Messages:
    221
    Likes Received:
    38
    Pretty dumb policy if you ask me. If a developer is throwing up junk and they sell it they should pull the money from the sellers account and refund you. If you are a scammer they could easily create an algo to prevent future refunds, not hard really.

    Sounds ridiculous but throw up a ripoffreport or something, sucks for Themeforest but that policy is pointless. Sellers don't drive the business, customers do.
     
  10. rankwatch12

    rankwatch12 Regular Member

    Joined:
    Jun 19, 2014
    Messages:
    235
    Likes Received:
    13
    Home Page:
    One of my friends had a hard luck. He purchased a theme for around $55. The theme didn't work and he didn't receive any refund
     
  11. ahiddenman

    ahiddenman Elite Member

    Joined:
    Dec 11, 2010
    Messages:
    2,647
    Likes Received:
    2,087
    Location:
    204.15.23.255
    Always try and work things out with the developer via theme support before you take action!
     
  12. SpookSEO

    SpookSEO Senior Member

    Joined:
    Dec 15, 2012
    Messages:
    848
    Likes Received:
    180
    Occupation:
    Linkbuilder
    Location:
    London, UK
    Home Page:
    I know someone who has had the same experience. What she did was that she contacted themeforest immediately and she told them about her concerns. She did not get a refund, but they offered her one of their services for free. I have been hearing a lot of themeforest complaints. Hopefully, they do something about it.
     
  13. BillyRayValentine

    BillyRayValentine Regular Member

    Joined:
    Jul 19, 2008
    Messages:
    201
    Likes Received:
    11
    Just an quick update.

    I got a full refund. But i had to go to paypal and escalate to a claim. I received no dialogue at all from themeforest, so that is what you must do. But downside is they freeze your account, so if you have any important downloads just download first before you open your paypal dispute.
     
  14. samyuktha

    samyuktha Newbie

    Joined:
    Sep 3, 2014
    Messages:
    14
    Likes Received:
    1
    if they don't refund, simply ask your CC company to do a chargeback and it will be done
     
  15. Pilfer7

    Pilfer7 Regular Member

    Joined:
    Sep 3, 2012
    Messages:
    383
    Likes Received:
    194
    Location:
    Las Vegas
    Home Page:
    I've had 2 refunds not from ThemeForest but from Envato, the parent. It does take a few days though. They seem an honorable company
     
    • Thanks Thanks x 1
  16. hmeister

    hmeister BANNED BANNED

    Joined:
    Jul 29, 2009
    Messages:
    342
    Likes Received:
    195
    Which is why I always use a 'free' copy of the theme first and then if it works for me, I pay the full price so that I get access to their support and full docs, etc.
     
  17. hmeister

    hmeister BANNED BANNED

    Joined:
    Jul 29, 2009
    Messages:
    342
    Likes Received:
    195
    @Pilfer7

    Had a quick look at your site via your sig link. Nice work, particularly the interview with Greg Wilson.
     
    Last edited: Sep 3, 2014
  18. chrystianbourassa

    chrystianbourassa Newbie

    Joined:
    Mar 9, 2012
    Messages:
    2
    Likes Received:
    0
    They never refund.. only give a credit on another template.

    i've been buying their template for a long time.
     
  19. traveler329

    traveler329 Registered Member

    Joined:
    Aug 16, 2014
    Messages:
    91
    Likes Received:
    19
    Occupation:
    Website Designer
    Location:
    Florida
    just would like to say that their #1 selling Wordpress theme Avada is complete garbage. It is riddled with bugs, html/css errors, and is not at all SEO optimized.

    It loads super slow and has over 1200 lines of javascript code on every page! code that should all be located in an external js file. thought this was basic knowledge? i mean, they insert javascript code for EVERY PLUGIN regardless whether you're using it or not - javascript for like 3 different sliders, woocommerce, and much more into EVERY page. all pages load super slow and have like 9:1 code to HTML ratio which is horrible for SEO
     
  20. JoeUK

    JoeUK Newbie

    Joined:
    Jun 28, 2015
    Messages:
    11
    Likes Received:
    1
    Occupation:
    supply chain managment
    Location:
    Sheffield, England
    I once had a problem with them a while ago, but they actually refunded me in the credit which I had to use on their website. So...yeah there not a fan of refunds.