- Nov 8, 2005
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Sales thread maintenance
Closure and re-opening requests
Closure and re-opening requests
Sales thread closure requests
- Sellers can request the temporary closure of their sales thread up to 3 times yearly.
- Sellers may also request to close a sales thread permanently.
- To do so, use the report link under the opening post of your sales thread.
Sales thread re-opening requests
If your sales thread has been closed, the process to reopen it depends on the reason for closure:
- Closed due to expiration
- If it's within 7 days after the thread expired, you can navigate to Account Upgrades, scroll down to find the "Extend now" button next to the sales thread, and extend it.
- Note: If you want to pay manually or via crypto, Contact Support
- If it passes the 7-day grace period, you must resubmit the thread and go through re-testing before you can reopen and extend it.
- If more than 30 days have passed since the expiry date, you cannot reopen the sales thread. It's considered archived.
- If it's within 7 days after the thread expired, you can navigate to Account Upgrades, scroll down to find the "Extend now" button next to the sales thread, and extend it.
- Closure due to lack of support
- If your sales thread was closed due to a lack of support or inactivity, Contact Support and request that it be reopened.
- Closure due to a drop in service quality
- You must submit a Thread Re-testing Request to prove your service quality.
- Closure at your request
- To reopen a sales thread that was closed at your request, Contact Support.
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