Support from BST Vendors

I have noticed more recently, vendors getting lazy and only offer support through telegram not pm.

This causes 2 problems:

1. Your support question gets lost amongst many others in a long chain.
2. Any issues and you get kicked out of the group and have no proof of what happened.

Please make it a pre-requisite of bst approval that you must offer support through pm and failiure to do so will result in suspension / closure of your bst.

GringoMonkey said:

I have noticed more recently, vendors getting lazy and only offer support through telegram not pm.

This causes 2 problems:

1. Your support question gets lost amongst many others in a long chain.
2. Any issues and you get kicked out of the group and have no proof of what happened.

Please make it a pre-requisite of bst approval that you must offer support through pm and failiure to do so will result in suspension / closure of your bst.

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We can appreciate where this is coming from. Although, it's not something we can add to the rules at this point in time as we'd have to send nearly every selling in the marketplace through the thread edit process so that their sales copies remain compliant with our rules.

However, if a seller isn't offering you support and there's no other way to reach them, leave a review on their sales thread to inform other buyers about the seller's lack of support.

In the case of mis-advertised or undelivered products and services, open up a dispute against them using the Dispute Resolution section.