sn0rt
Elite Member
- Jun 12, 2012
- 1,703
- 3,529
So today one of our members got shit-listed and moments later there were negative remarks in their BST thread in regards to the shit-list. The remarks were made by parties not even involved in the said transactions and the seller didn't even have the time to respond to the Shit-List yet.
I'd like to suggest a couple of ideas that would help upkeep the professionalism that is required of the BHW Marketplace.
Closing the BST thread allows the seller to keep the matters within the Shit-List section. Sometimes it's not the seller's fault, sometimes it is. Either way, it allows matters to be handled by the appropriate people, at the appropriate place.
Writing the Closing Note keeps anyone from creating any new transactions with the member in question until they decide to do so once the review has been lifted.
Having a "BST Reviews: 1" in the thread or by the member information area allows members to know that the BST has been under review in the past and if they'd like, they can go take a look at the Shit-List thread to see how the seller handled the issue.
This rewards good customer service and punishes bad customer service as the customer will then make a decision based on the seller's customer service practices.
This is an idea, feel free to improve it.
I'd like to suggest a couple of ideas that would help upkeep the professionalism that is required of the BHW Marketplace.
- Immediately Close the BST thread as soon as the Shit-List thread is created.
- Write a note along with the closing post stating something along the lines of "This BST is currently under review by our administrators."
- Once the Shit-List thread concludes, either re-open or keep the thread closed, outcome dependent.
- If the thread gets re-opened, have a standard location stating the number of reviews that BST/member has had.
Closing the BST thread allows the seller to keep the matters within the Shit-List section. Sometimes it's not the seller's fault, sometimes it is. Either way, it allows matters to be handled by the appropriate people, at the appropriate place.
Writing the Closing Note keeps anyone from creating any new transactions with the member in question until they decide to do so once the review has been lifted.
Having a "BST Reviews: 1" in the thread or by the member information area allows members to know that the BST has been under review in the past and if they'd like, they can go take a look at the Shit-List thread to see how the seller handled the issue.
This rewards good customer service and punishes bad customer service as the customer will then make a decision based on the seller's customer service practices.
This is an idea, feel free to improve it.
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