Stupid AT&T Doesn't Know How to Fix DSL

I have a new DSL connection this time it is a 2-Wire modem, worked fine for more than a week I woke up one morning and was taken to the AT&T website, where I had to input some stuff I don't remember and the system password etc.

It worked fine for another 30 minutes and then it started resetting. It will be on for 15 seconds and then it will restart, it has been doing this over and over again for 48 hours now.

So AT&T sent over a tech, he checked the line and replaced the modem and determined it was a problem upstream somewhere.

So he said they'd fix it at their end.

Two hours later, another tech comes out and says and does EXACTLY THE SAME THING. I had to argue with him that the first guy had already replaced the modem and it didn't change anything.

So here I sit...

I figured if anybody could figure this out it'd be someone on this forum, please tell me what hints I can give these guys so they can fix the problem!

THANKS!

try to change your channel mine was on channel 11 i think and had the same problem if there is other people in ur area running a 2wire on the same channel it can interfere with your 2wire is what the tect told me and since changeing the channel i have not had any problems since

Drop AT&T and find someone else. I had AT&T for two years and they had the slowest connection and worst customer support.

try to switch to att uverse way faster speeds and never have any problems

backlinkcrazy said:

try to switch to att uverse way faster speeds and never have any problems

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What is the difference?

BTW I just hooked up my trusty spare Motorola 2210 and it works fine, proving I am smarter than their techs.



Just can't use the same url to reset it now though!

Thanks for the advice all.

syngenetic said:

Drop AT&T and find someone else. I had AT&T for two years and they had the slowest connection and worst customer support.

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Yeah, also they are thieves.

They tell you one thing on the phone and then the bill comes a month loaded up with a bunch of crap you didn't ask for, and then you have to call them and have them take the crap off.

They are counting on people to be careless, especially large companies where nobody pays attention to that sort of thing.