Stripe account closed + $425,000 fine

Boooverhere

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the stripe email i received this morning:

Hello,
Your Stripe account for XXXXXXX has been found to be in violation of card network regulations due to illegal transactions. Despite our efforts to provide the card network with evidence to the counter, the decision may still be upheld, and your business may be subject to a fine of up to $425,000.
Why has this happened?
The card networks we work with have requirements that dictate which products and services can and cannot be processed on their networks, and any violation of these requirements can result in substantial fines. Examples of violations include selling copyrighted products without authorization or selling pharmaceuticals without proper verification.

When you set up your Stripe account, you agreed to the Stripe Services Agreement, which states that your business acknowledges that ‘Stripe may deduct, recoup or offset Fees and other amounts you owe under this agreement’.

The card network will confirm the fine amount at a later date, at which point we will debit it from your Stripe account. We have placed your account balance in reserve to cover the future debit. Once the fine amount has been debited, this reserve will be released.

In addition, per card network rules, you and your business have been added to a card network Terminated Merchant File.

— The Stripe team


i 've been using stripe for the past 3 years and was barly making $1K / mo sometimes way less, with different merchant account, why am i getting fined with $425,000? i've never had this amoutn of transaction in my life let along with stripe.

Anyone received this email before? what is the ideal move right now? will i be sued?
 
Can we get more information on what you were selling and if it broke their TOS like specific products being sold
 
the stripe email i received this morning:

Hello,
Your Stripe account for XXXXXXX has been found to be in violation of card network regulations due to illegal transactions. Despite our efforts to provide the card network with evidence to the counter, the decision may still be upheld, and your business may be subject to a fine of up to $425,000.
Why has this happened?
The card networks we work with have requirements that dictate which products and services can and cannot be processed on their networks, and any violation of these requirements can result in substantial fines. Examples of violations include selling copyrighted products without authorization or selling pharmaceuticals without proper verification.

When you set up your Stripe account, you agreed to the Stripe Services Agreement, which states that your business acknowledges that ‘Stripe may deduct, recoup or offset Fees and other amounts you owe under this agreement’.

The card network will confirm the fine amount at a later date, at which point we will debit it from your Stripe account. We have placed your account balance in reserve to cover the future debit. Once the fine amount has been debited, this reserve will be released.

In addition, per card network rules, you and your business have been added to a card network Terminated Merchant File.

— The Stripe team


i 've been using stripe for the past 3 years and was barly making $1K / mo sometimes way less, with different merchant account, why am i getting fined with $425,000? i've never had this amoutn of transaction in my life let along with stripe.

Anyone received this email before? what is the ideal move right now? will i be sued?
You are not getting fined 425K.

"may be subject to a fine of up to $425,000."
 
Then, I'd just ignore them.
Stripe is a piece of shit, they like to intimidate small businesses, tell them to sue your balls and move on to another payment gateway

i don't know any other alternative payment gateway, would you recommend anything?
 
the stripe email i received this morning:

Hello,
Your Stripe account for XXXXXXX has been found to be in violation of card network regulations due to illegal transactions. Despite our efforts to provide the card network with evidence to the counter, the decision may still be upheld, and your business may be subject to a fine of up to $425,000.
Why has this happened?
The card networks we work with have requirements that dictate which products and services can and cannot be processed on their networks, and any violation of these requirements can result in substantial fines. Examples of violations include selling copyrighted products without authorization or selling pharmaceuticals without proper verification.

When you set up your Stripe account, you agreed to the Stripe Services Agreement, which states that your business acknowledges that ‘Stripe may deduct, recoup or offset Fees and other amounts you owe under this agreement’.

The card network will confirm the fine amount at a later date, at which point we will debit it from your Stripe account. We have placed your account balance in reserve to cover the future debit. Once the fine amount has been debited, this reserve will be released.

In addition, per card network rules, you and your business have been added to a card network Terminated Merchant File.

— The Stripe team


i 've been using stripe for the past 3 years and was barly making $1K / mo sometimes way less, with different merchant account, why am i getting fined with $425,000? i've never had this amoutn of transaction in my life let along with stripe.

Anyone received this email before? what is the ideal move right now? will i be sued?
Sounds serious — you should contact Stripe support immediately for clarification and ask for all evidence they have. Also consider speaking with a lawyer who understands payment processing disputes. Don’t ignore it.
 
Sounds serious — you should contact Stripe support immediately for clarification and ask for all evidence they have. Also consider speaking with a lawyer who understands payment processing disputes. Don’t ignore it.
This kind of AI comment, besides being spammy, it's completely useless and harmful to this thread.

Yes, just ignore it. Guy is from Morocco, Algeria or somewhere nearby, he doesn't need to waste money and time with local lawyers, Stripe support is garbage, they just send automatic answers. And they won't take legal action against someone from North Africa, this is just another intimidation attempt from Stripe.

Ignore this Ai answer, ignore Stripe and use another payment gateway. Which one? Hard to say, not sure what you are selling, worst case scenario just use another Stripe or PayPal stealth account. Maybe a high-risk payment processor. A local payment processor solution. Or use something like 2Checkout, Flutterwave, Paymentwall, etc
 
buy 4-5 Stealth accounts (Stripe/PayPal/etc)+ solid cloaking
 
Actually, Stripe is like a quest game: signing up is easy, but then comes the part where you have to collect documents and prove you’re real, that you actually exist. It caused me so many problems that I’d recommend finding an alternative
 
Stripe is becoming stressful as days goes by and their support team is trash. Just move to another merchant and they won’t do shit to you.
 
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