I have sold hundreds of copies of some software I made and it's pretty straightforward, works great even an idiot would know how to use. They just need to input their website into a textbot and press a button! Now with every software there comes the need of at least email support. And that's where I can say I've seen everything. Look at this: Not to mention I get emails saying "How do I open this file" (it's a zip). Now what I hate the most of all of this is they than want their money back saying I don't offer support. Seriously I'm not going to waste my time with someone that can't read. Just want to hear your thoughts and experience.. can you also share a screenshots (for the laughs )?