SMM-Labs services no longer work & won't answer support tickets

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StridentBullet

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Have been using SSM-Labs for a few months and it's been a perfect service. Then about 2 weeks ago everything went to shit. Whenever I put on an order, it wouldn't move out of 'processing'. I sent support tickets (which in the past would of been answered within hours) and did not get any response for about 5 days. When they did finally respond they just cancelled the order and said it wouldn't happen again. So I reordered and (surprise, surprise) the new orders ended up stuck 'processing' too. I sent another ticket and after about 4 days the order was cancelled but they did not respond to my ticket. I decided I'd had enough and sent one last ticket demanding a refund of account balance. So far, I've heard nothing back - and doubt I will.

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@Titanitex hasn't been on the forum since the 15th of June so I haven't tried PM'ing him here.
 
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Shitlist Request Approved

@Titanitex has been notified they have 48 hours to respond to this post.

PS. Reminder to all who have current issues, keep it PROFESSIONAL. No name calling or other insults.

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I can back up everything OP has said, I've had nothing but problems with SMM-Labs. Can't get my orders completed and they refuse to refund my balance.

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bontii said:
I can back up everything OP has said, I've had nothing but problems with SMM-Labs. Can't get my orders completed and they refuse to refund my balance.

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Can you please upload a screenshot of them refusing to refund ( removing any sensitive information ) please.
 
Just to inform you guys that there's some mistake in the title its smm labs or ssm labs?
 
@MisterF
I don't think he's coming back. All tickets are now being ignored on the website whereas before they wouldn't respond to tickets but orders would get cancelled.
He's done a runner.
 
StridentBullet said:
@MisterF
I don't think he's coming back. All tickets are now being ignored on the website whereas before they wouldn't respond to tickets but orders would get cancelled.
He's done a runner.
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I'll temp ban him and we can make a final call in a week.
 
Its shame, i used to talk with the guy. He was really nice with a lot of great ideas and open mind. Idk what happend to him.
 
I have my money blocked on the panel now. Can anyone suggest what would be the best solution here ?
 
MasterAT said:
I have my money blocked on the panel now. Can anyone suggest what would be the best solution here ?
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If you are within the 180 day period and paid by Paypal, in this case I suggest you go down that route this time around.
 
Looks like the guy/team has run away. There is no response to support tickets for almost 15 days now. The only way out of this would be to file a dispute with Paypal.
 
chris508 said:
Looks like the guy/team has run away. There is no response to support tickets for almost 15 days now. The only way out of this would be to file a dispute with Paypal.
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@Titanitex is perma banned.

I suggest anyone who has funds tied up there, gets straight in touch with PP or your card company and raise disputes there.
 
Thanks for the info I sent funds via PP and he hasn't responded to my tickets to add to account. I believe I have to go through CC cause I used FF on PP. Live and learn.
 
Filipo666 said:
Its shame, i used to talk with the guy. He was really nice with a lot of great ideas and open mind. Idk what happend to him.
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I feel the same way. His customer service was incredible, Youtube services was among the best on the market and was the only panel where I went into their thread on BHW to tell everyone how good my experience with them was. Sad to see it end like this.
 
MisterF said:
@Titanitex is perma banned.

I suggest anyone who has funds tied up there, gets straight in touch with PP or your card company and raise disputes there.
Click to expand...
I filed a dispute with PayPal and was able to recover some money. I suggest others to do the same.
 
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