Shopify trouble Customer

FormerBoxer

Regular Member

Jul 14, 2015

355

68

• Jul 29, 2016

• #1

Hi there,

I have a customer who is not playing with a full deck. He opened a paypal dispute 48 hrs after he realized he ordered the wrong product. I already shipped it out and a stupid move by me for not getting a tracking#.

I told him to return the product once he receives it and we will replace it and waive the shipping. He did ask for a tracking which I can't give. If he doesn't receive it supposedly should I just issue a refund right away and not deal with someone like this?

How do I block them from purchasing again on my store?

Thanks

 

Reaver

Elite Member

Aug 6, 2015

1,898

5,794

• Jul 29, 2016

• #2

Yes. Just give him a refund. And next time get a tracking number.

 

humphrytools

Regular Member

Jul 5, 2016

260

42

• Jul 29, 2016

• #3

giv him a refund. Learn from mistakes and move on. Don't spend too much time on these issues.

 

I

IamJeez

BANNED

May 18, 2015

28

2

• Jul 29, 2016

• #4

alwaysinvisible said:

Yes. Just give him a refund. And next time get a tracking number.

Click to expand...

Right Suggestion. (Y)

 

P

PixieForce

Registered Member

Jun 4, 2016

83

21

• Jul 29, 2016

• #5

The big problem with "trouble customers" is they don't get any better with age. Cut your losses quick and move on.

 

globalexperts

BANNED

Dec 8, 2014

163

20

• Jul 29, 2016

• #6

Give him Refund, and next time careful...

 

LinkSeller

Newbie

Jul 29, 2016

4

1

• Jul 29, 2016

• #7

Only refund.
You can block all your problem costumers for next time by creating a database with billing/shipping addres of this costumers.

 

Last edited: Jul 29, 2016

BlogPro

Elite Member

Jr. Executive VIP

Jr. VIP

Apr 23, 2012

2,843

5,854

• Jul 29, 2016

• #8

Hey Bud,

The fraud filter app was built specifically for these reasons. I used to run a dropshipping store on Shopify until I sold it last year and Fraud Filter was a godsent.

It allows you to set filters based on Credit Card Numbers, Email accounts, IPs, Name, Phone number etc. and then automatically cancels those orders. You can even notify the customer of order cancellation.

You can find it here - https://apps.shopify.com/fraud-filter

 

Last edited: Jul 29, 2016

G

gaocaisheng

Newbie

Apr 28, 2017

28

1

• Aug 16, 2017

• #9

BlogPro said:

Hey Bud,

The fraud filter app was built specifically for these reasons. I used to run a dropshipping store on Shopify until I sold it last year and Fraud Filter was a godsent.

It allows you to set filters based on Credit Card Numbers, Email accounts, IPs, Name, Phone number etc. and then automatically cancels those orders. You can even notify the customer of order cancellation.

You can find it here - https://apps.shopify.com/fraud-filter

Click to expand...

Thanks for your great reply. Very useful for us. I have another question, if we have a lot of orders, how to fulfill orders and fill the tracking number one by one? Because I do drop shipping with shopify, and seller usually update the tracking info in the second or third day. So it is hard for me to manage tracking info timely. Then sometimes, I met the same problem about tracking. Should I use an order fulfillment service provided by ChinaDivision or Shipwire, etc ?