Can you explain how your guarantee works in detail? I'd like to know exactly what situations are covered and what isn't.
Thank you for your question.
Our guarantee is designed to give clients confidence while keeping expectations clear.
Covered:
• Delivery of the agreed scope as outlined before the project starts.
• Fixing any bugs or issues related to our development work during the included support period.
• Revisions during the design phase until the final layout is approved.
• Assistance with deployment if included in the project scope.
Not Covered:
• New features or functionality requested after the agreed scope has been completed.
• Issues caused by third-party apps, Shopify platform updates, or modifications made by others after delivery.
• Premium themes, apps, or third-party service licenses (these must be provided by the client).
• Ongoing maintenance beyond the included support period unless covered by a separate agreement.
If your project has specific requirements, we're happy to define the scope and deliverables in advance so everything is clear before development begins.
I've also sent you a PM in case you'd like to discuss your project in more detail.