Yeah, that’s most likely the card link that triggered it. Shopify doesn’t like the same payment details across multiple stores. Appeals can take forever (sometimes they don’t even reply). Best move is to hit their live chat or phone support instead of waiting. If it’s a dead end, you’ll need to rebuild with fresh details, new card, email, IP, etc.
thank youuu, yes that's absolutely the case
That’s rough Best bet is keep following up with Shopify, but also set up a backup store (WooCommerce, BigCommerce, etc.) so you’re not stuck waiting.
Ah, that’s rough Shopify can be really strict when it comes to linking multiple stores or payment cards. If your appeal’s been pending for 3 weeks, I’d try following up through their live chat or X (Twitter) support — they usually respond faster there.
100% the card can be reason, I've been there myself... And do not wait for a dispute resolution with their Support team, you are too small + their business is growing at an incredible rate, so they just phisically can't handle your case.
Since your Shopify appeal has been pending for weeks, the best approach is to follow up politely with Shopify support, provide any requested documentation to prove your business and payment legitimacy, and in the meantime consider diversifying your platforms or setting up a backup store so your business isn’t completely stalled while waiting for a response.
Agreed, try using new details since the previous account is most likely flagged within their systems.
