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Setting Up a Call Center?

Discussion in 'Making Money' started by Boul Dous, Oct 28, 2012.

  1. Boul Dous

    Boul Dous Junior Member

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    I noticed when I sign up for campaigns on CJ.com call centers is mentioned as a promotional method. Is there anyone who uses this method? Is it a profitable tactic of making commissions? Do you break even when you factor in all the cost? If so how much does it cost to set up one?

    Why do so many publishers say no to Call Centers? Also why do the majority say no to direct linking and how can you get away with it?
     
  2. oFuel

    oFuel Newbie

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    Call Centres are not too easy to manage. The agents are needed to be trained and then consistent supervision is required for its smooth operation. Depending on your strategy, it may or may not be worth the effort and investment but not something I'll be happy to go for without having a decent incentive.
     
  3. Boul Dous

    Boul Dous Junior Member

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    I got you. Still curious about the folks who profit from it.
     
  4. jaer235

    jaer235 Newbie

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    i am setting up a acounts to open up a call center myself, i have worked for call centers inbound and outbound and i have seen it to be very profitable. and you can reuse the leads over and over with diff accounts.
     
  5. Thub15

    Thub15 Regular Member

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    Any chance this call center you're setting up deals with credit repair or financial issues like that? I'm look to buy some leads like that.
     
  6. Humantorch

    Humantorch Newbie

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    Yeah, I am also interested on this one :)
     
  7. OfflineMaster

    OfflineMaster Registered Member

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    Occupation:
    Mentoring, Coaching, Training, Appointment Setting
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    Call centers are different things to different people. Let's figure out what you guys want.

    Are you looking to train these people yourself? Do you know what it takes to train someone and monitor them to call for you? How many people do you need to employ to pull off your goals?

    Most likely, unless you are a medium to large business, you don't want to hire a call center, or start one of your own, you'll burn out before you get started. However, if you must, you should discuss and learn how to do it correctly from someone that has done it and knows what it takes.

    I would venture to say that everyone here asking about it, is looking for leads/appointments. You don't need to create your own call center for this, and I would NOT recommend spending thousands of dollars on a call center. What they will do is, burn up your purchased block of hours between 10-20 callers and tell you to pay for the next month/week. You will be no further than you are and not have anyone invested in YOUR business. A call center can burn through your hours in a day if they put enough people on it...this doesn't guarantee you solid appointments, it guarantees you that your hours were called, no one learned about you, no one gave you feedback on how your scripting works, or what isn't working, you get no say.

    Hiring an independent company/person to do this for you would net you leads, emails, CB's and loads of information that you won't get from cookie cutter call centers. With a reputable/experienced caller you will be able to discuss what you want, what your goals are, what has worked, what hasn't, your qualifications, and they will lead you and report back findings and tweak things during the first few weeks to give you the best ROI.

    Not sure if anyone is still on this thread...so I'll leave it at that. Let me know if you want me to keep talking:)