Service Delay

I ordered this service On Dec 20.
https://www.blackhatworld.com/seo/churn-burn-domination-for-parasite-rankings-and-big.1074842/

TAT specified on the thread is maximum 14 business days.

After not receiving the report for almost 2 weeks, I contacted the seller on Jan 2, he said he has some delays and he also said that on the thread.
https://imgur.com/5MvLtZX

I said ok, I'll give him some time, messaged him again on Jan 10:
https://imgur.com/mECpceX

No reply for 5 days!

On Jan 15 (almost 1 month since ordering) , I sent him another message asking what's going on with the order, he said I should receive it tomorrow.
https://imgur.com/MDu6rKG
https://imgur.com/7Gs9Mqz


I never got anything again until Jan 20 so I told him I don't want the service anymore with all those delays, and I just want a refund.
https://imgur.com/aknmsDn


He then replied:
https://imgur.com/lFIce3X

I told him again that I don't want his service:
https://imgur.com/Lm4uPg0

Then he just responded and said he's not giving refunds, as said on the BST:
https://imgur.com/Cu53LBO



I just told him that I shouldn't respect his refund policy when he's way after the TAT, he never replied.
https://imgur.com/r2x5OOK


I then contacted BTB and asked him if I can open a shitlist for this reason, he said it's possible.

As a seller myself, I don't think that sellers can be late on TAT and just do whatever they want.
He offered to give me some sort of bonus (free keywords) but I don't need it and I just prefer not working with this kind of sellers as this took too much of my energy for just $37.

I'm not even talking about his service quality, because it's not the case here, but the service and the support were just awful to work with.

Shitlist Request Approved

@BeastMoney has been notified he has 48 hours to respond to this post.

PS. Reminder to all who have current issues, keep it PROFESSIONAL. No name calling or other insults.

Reminder to everyone else:

Shit list rule #4:
If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread

It's very understandable what NodyGuy is saying and I appreciate what he says. I delivered later than the TAT stated as I was flooded with orders, which is not an excuse but it meant it was harder to process orders as customers kept making changes to orders saying things such as "deliver to this email instead", "change the keywords to this" etc.

Also, most of the WooCommerce orders were processed using WordPress and the keywords and URL I needed from customers were available to me there which made it easier to deliver but with this order, it was done via BHW meaning I had to make sure the right order was delivered to the right email.

I delivered via Google Drive after processing all orders.

The BST does say no refunds and that is because of the effort we put into content, and ensuring we help customers with their SEO campaign. I did offer 2 alternatives such as a free SEO campaign for another keyword or a free keyword bundle as that is the only alternative.

I'm happy to work out an alternative to this issue as the work was completed, and I did offer a free SEO campaign as gesture of good will yet I can't get through to this gentleman. I would like to see what mods say as the work was done, and delivered.

Thanks.

BeastMoney said:

It's very understandable what NodyGuy is saying and I appreciate what he says. I delivered later than the TAT stated as I was flooded with orders, which is not an excuse but it meant it was harder to process orders as customers kept making changes to orders saying things such as "deliver to this email instead", "change the keywords to this" etc.

Also, most of the WooCommerce orders were processed using WordPress and the keywords and URL I needed from customers were available to me there which made it easier to deliver but with this order, it was done via BHW meaning I had to make sure the right order was delivered to the right email.

I delivered via Google Drive after processing all orders.

The BST does say no refunds and that is because of the effort we put into content, and ensuring we help customers with their SEO campaign. I did offer 2 alternatives such as a free SEO campaign for another keyword or a free keyword bundle as that is the only alternative.

I'm happy to work out an alternative to this issue as the work was completed, and I did offer a free SEO campaign as gesture of good will yet I can't get through to this gentleman. I would like to see what mods say as the work was done, and delivered.

Thanks.

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Ok so I didn't want to talk about the service quality as I don't think it is related, you are late on TAT and I'm allowed to ask for a refund instead receiving any of your good will gestures, period.

But anyways, the content you are using is Spun, and the link quality/types does not even worth the price so I'm not sure what effort you are talking about here.
I still don't want to ruin your business so I'm not publicly sharing what type of links you are providing, but if Mod wants to see I can show you the report in private.

BeastMoney said:

It's very understandable what NodyGuy is saying and I appreciate what he says. I delivered later than the TAT stated as I was flooded with orders, which is not an excuse but it meant it was harder to process orders as customers kept making changes to orders saying things such as "deliver to this email instead", "change the keywords to this" etc.

Also, most of the WooCommerce orders were processed using WordPress and the keywords and URL I needed from customers were available to me there which made it easier to deliver but with this order, it was done via BHW meaning I had to make sure the right order was delivered to the right email.

I delivered via Google Drive after processing all orders.

The BST does say no refunds and that is because of the effort we put into content, and ensuring we help customers with their SEO campaign. I did offer 2 alternatives such as a free SEO campaign for another keyword or a free keyword bundle as that is the only alternative.

I'm happy to work out an alternative to this issue as the work was completed, and I did offer a free SEO campaign as gesture of good will yet I can't get through to this gentleman. I would like to see what mods say as the work was done, and delivered.

Thanks.

Click to expand...

He asked for a refund, more than once before you delivered the product.
Ignoring his multiple requests for a refund then delivering the service and explaining there is no refund policy, does not wash.

I accept it was Christmas/holiday period and people take time away, but this wasn't a case of missing the TAT by a couple of days. This is a guy asking for $37 refund is my understanding, not for the crown jewels.

You even suggest the 14 days is in preparation for being busy, which makes this delay even worse; "The TAT is 14 business days to deliver the work, especially with the large influx of orders I will be getting. "

He declined the freebies ( his choice ) so he's entitled to a full refund.

@BeastMoney update this when you have issued the refund please.

@nodyguy please update this once the refund is received.

I’ll be fixing my PayPal issues before issuing the refund as I have to send a document. Just waiting on their email and then sending the refund over.

Shouldn’t take more than a week to do this

@BeastMoney - I'm lucid for a short time here and I think you can benefit from what I am about to share.

I've been selling on BHW since 2010 and have done tens of thousands of transactions and well into the seven figures in revenue here (I only use BHW as that is the platform we are on at the moment) and all my services have always been no refund.

Everyone.

No refunds.

I even have one in the BST approval subforum waiting on approval and you know what?

That is a no refund service.

That being said I've given refunds over the years and with the exception of one or two I did it gladly.

Here is why:

99% of the buyers on this platform are regular normal people who just want to get what they paid for and are not looking to hoodwink a seller or take advantage of a seller. Their thought processes are rational and all they want are to see their sites rank in Google (when it comes to SEO services). Should what we provide not meet their expectation then try and meet that expectation. Should you not do that, refund them as a matter of good business as you did not do your job either in the explanation of what you offer or you just plain did not deliver.

The 99% deserve that respect from us as a seller and nothing less.

The 1% who are just off their rocker and want to jam you for one reason or another... I refund them 99% of the time because they are just not worth the time and energy.

You cannot go through business life with a hard fast, "no refund" rule no matter who is right or wrong.

1 week after, still waiting.

BeastMoney said:

I’ll be fixing my PayPal issues before issuing the refund as I have to send a document. Just waiting on their email and then sending the refund over.

Shouldn’t take more than a week to do this

Click to expand...

Clearly it has, which for $37 is shocking. @BeastMoney I strongly suggest you expedite this ASAP or find an alternative way to refund this.

nodyguy said:

1 week after, still waiting.

Click to expand...

Are you able to take a refund by other means as this seems to be taking so long?

MisterF said:

Clearly it has, which for $37 is shocking. @BeastMoney I strongly suggest you expedite this ASAP or find an alternative way to refund this.




Are you able to take a refund by other means as this seems to be taking so long?

Click to expand...

Only Payoneer, but it is minimum 50 as far as I remember.

Sorry about the delay, no idea why PayPal are taking a while. They called me up from their department today and said I need to send proof of ID and then it should be complete. I've sent it off to them so I'm just waiting to hear back.

I don't have Payoneer unfortunately but I will send the refund ASAP.

@MisterF - Posting here as well to keep the pressure on BeastMoney (Zakee), because I'm still waiting on a custom order I placed for 5 packages on 26-12-18.



I'm having contact with BeastMoney via e-mail and here are a few of his latest (there are more) replies:

January 28th:

February 7th:

These are just 2 of his emails and so far I have not received anything.

I don't mind that you are being late, but it takes you days to respond on emails which is very unprofessional if you'd ask me.

BeastMoney said:

Sorry about the delay, no idea why PayPal are taking a while. They called me up from their department today and said I need to send proof of ID and then it should be complete. I've sent it off to them so I'm just waiting to hear back.

I don't have Payoneer unfortunately but I will send the refund ASAP.

Click to expand...

@BeastMoney so you tell me your Paypal has issues and you can't make a refund, yet 28th Jan you are telling a buyer your Paypal issues are all sorted.

Something doesn't add up. You have 48 hours to issue that refund or you can have some time away to get things sorted because it seems @Bladharkje is another unhappy buyer you need to resolve these issues with.

@MisterF - Giving him one last chance to sort it out before the end of this month (that's 2 months after ordering):

Reply of BeastMoney at 13 Feb:



Told him if it's not delivered in 2 weeks I want a refund.

@nodyguy , has your refund come through ?

MisterF said:

@nodyguy , has your refund come through ?

Click to expand...

No.

nodyguy said:

No.

Click to expand...

As per my post 48 hours ago, he's now banned for a week.
If a seller cannot arrange a refund for such a small amount, then something seriously is wrong. If the refund is not resolved for you before the week is over the ban will become a perma ban.


His time away will give him focus to resolve @Bladharkje work/ refund.

Bladharkje said:

@MisterF - Giving him one last chance to sort it out before the end of this month (that's 2 months after ordering):

Reply of BeastMoney at 13 Feb:

Told him if it's not delivered in 2 weeks I want a refund.

Click to expand...

@BeastMoney if this is not resolved in full on both complaints on this Shitlist by 28th Feb, I'm banning you permanently.

This is another example of a shoddy seller that buyers on this forum don't need to risk money with.

Ok guess I can wave goodbye to my orders as well then. Time to move on. Although via e-mail he said he'd deliver by the end of this month but I highly doubt that he will still do that, especially now he is banned for good.

Thanks for staying on top of this case anyways, @MisterF