Scrapejet users - Massive Warning !

I've been involved in enough software development in the past to know that there are always users who come up with weird problems that pretty well no-one else can replicate, but which affect them very seriously.

This guy went off on one right from the off:- "ATTENTION: for everybody using scrapejet, it has a massive bug that is being ignored/denied by the developers at the moment" was attention seeking and wholly unjustified. However, so is flaming the guy for his problem. He probably does have a problem, it obviously is rare but it almost certainly is real and related to his, and one or two others', way of setting up their kit. My answer under these circumstances has always been to try and sort the issue out, and, if it is unique and a one-off and eventually incurable, offer a full refund.

I've got Scrapejet, love it, and don't have a problem. Doesn't mean he doesn't have one. Best answer is just to refund and carry on with the other 99% of users.

Clearly, the OP handled this issue very badly. I'm reading the thread thinking there might be an issue with SJ. Turns out, we more "likely" than not had a case of {UE|User Error}.

Scritty said:

Feck me - It's a bug that we all have tried to replicate - and no-one has managed to find it.
This guy won't provide any evidence either (there is a log file you can check and it will be created - why won't he upload for the devs to look at)?

SF has looked for the problem and can't find it
All the main application users have no issue with it..... but the real issue here is the guy with the complaint not helping at all.

The guy WITH the problem won't provide the evidence - even when there is a button on the application to create a frigging log file - why won't he do it?

Then he talks like it's a conspiracy?

You can't help people who won't help themselves.

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