@INCC is absolutely correct here. All of you guys that are preforming mental gymnastics to say he isn't, I sent each of you $1,000 in BTC in the past few days, purchasing stuff on your websites. Or maybe it was Paypal, or maybe it was BlaBlaBank, I don't know. Now, you never delivered what I purchased, so I'm opening a shitlist against each of you.
What? I never paid you? Yes I did! I have no proof, but I did, AND I WANT A REFUND NOW! Shitlists will fly!
So yeah that was ridiculous...
On the other hand, Cloutsy could have handled the situation differently. He had a bit of an attitude in his replies.
I've never been in this situation before, but I would try to work with the customer and figure out what happened. But in the end, assuming I have no sign of payment arrived or attempted in my account, I would advise the client to contact the payment processor through which they paid (or tried to pay) and ask them about it. There's nothing else I can do, or anyone can do.
In the end, if I was in the same situation, and depending on how the person treated me, and if they kept insisting that they sent money, but I have nothing, and the payment processor has nothing, I may give them a few dollars in free balance, just to make their loss hurt a bit less. But that's only if the person is cool and doesn't abuse me, and only if I'm convinced he really did send the payment. I mean, realistically, how often is someone gonna try to scam with that type of story and a shitlist on BHW to go along with it. Okay, it happened once, it won't happen again. Whether legit or a scam, a few dollars won't make or break me. But if the guy is for real, then the few dollars I'll give him on his lost $20 will soften the blow a little bit.
But of course, as far as the forum is concerned, previous shitlists and warning are probably also taken into account when deciding how to deal with someone. So that probably influenced how this was dealt with, and how it ended.
But there is a crafty asshole on the forum who makes fake accounts on BHW and asks for free balances on panels. And one time I caught him on my panel, and removed the balance from one of his accounts, and I also started enforcing my free balance policy in my BST from then on, so he would stop asking with his newly created low-post accounts. But he got upset and he posted a bunch of lies in my BST with his multiple accounts. When I tried to do something about it, my lounge thread got insta-locked. My Jr Executive VIP thread got locked, and I got a warning. My shitlist was rejected. My other 3 shitlists were rejected. And I presented evidence, screenshots and everything. But I couldn't do anything about it. So this is why I'm not very active on the forum anymore, because fake account assholes run this place. And I don't want to get on their bad side, because they can ruin my BST and everything, and I can't do a thing about it.