walkeros
Newbie
- Sep 11, 2017
- 38
- 10
I tried depositing $20 to test SMM panel using Coinbase Commerce which they say will take around 30 minutes to be credited to the account. So I deposited $20 of BTC but due to volatility the transaction expired.
I contacted support and asked them why my balance wasn't credited but they kept delaying for 3 days. I decided to write @Cloutsy on the forum since chat support kept delaying and he said that the funds were not sent because it expired. However, with Coinbase Commerce, it actually does get sent and is classified as overpayment or underpayment with an option to resolve the payment. It also says on the expired page to contact an email address if funds were already sent... I see some other users had same issue as me.
From Coinbase website:
I no longer trust this person and would like a refund of $20, the amount I tried depositing to my crypto wallet.
I contacted support and asked them why my balance wasn't credited but they kept delaying for 3 days. I decided to write @Cloutsy on the forum since chat support kept delaying and he said that the funds were not sent because it expired. However, with Coinbase Commerce, it actually does get sent and is classified as overpayment or underpayment with an option to resolve the payment. It also says on the expired page to contact an email address if funds were already sent... I see some other users had same issue as me.
From Coinbase website:
What is an overpaid payment?
An overpayment indicates that we have detected an amount greater than we expected—the most common reason for this occurring is your customer’s wallet used a significantly different exchange rate than Coinbase Commerce.
If you click on the relevant payment on your merchant dashboard, you'll be able to see the overpayment amount, a button to resolve the payment failure and a button to email your customer (if you've requested the customer submit an email address). Depending on the amount of the overpayment, we recommend either marking the payment as resolved and processing the order, or requesting an address from your client to refund the excess amount in addition to marking it as resolved.
What is an underpaid payment?
An underpayment indicates that we have detected an amount less than what was requested—the most common reason for this occurring is your customer’s wallet used a significantly different exchange rate than Coinbase Commerce.
If you click on the relevant payment on your merchant dashboard, you'll be able to see the underpayment amount, a button to resolve the payment failure and a button to email your customer (if you have requested the customer submit an email address). Depending on the amount of the underpayment, we recommend either marking the payment as resolved and processing the order or requesting your customer send a second transaction for the remaining amount before marking the payment as resolved and processing the order.
I no longer trust this person and would like a refund of $20, the amount I tried depositing to my crypto wallet.