Dear Moderators,
I am writing this because of a dispute I have with CareWebSoft - https://www.blackhatworld.com/members/carewebsoft.1550374/
Summary of the Dispute:
I wanted to purchase Stripe and Wise accounts. Price was $1500. I sent them $750 beforehand. Since I have been selling for many, many years and know how Stripe works, I wanted to negotiate to send them the $750 after the Selfie verification. They refused, but they told me that "they will always be here" for the Selfie. I told them that Stripe usually wants it after 10-20 transactions, not at the start and they said it won't be a problem. So I paid the remaining $750 after getting the accounts, but before the first transaction was made.
They delivered the Stripe and Wise account claiming all verifications had been done, but I am almost certain that they had not been verified previously as they claimed.
Here is a screenshot asking for the ID verification. It is not this person's home address, but a random one in UK, this is why I am not redacting it. After receiving the login I immediately went to the "Business" section in Stripe to check. Here is what I saw:
Next, as per their instructions, I started processing transactions slowly. After the first transactions a request for a selfie verification appeared:
This is where things got ugly. They started complaining "why is Stripe asking for it" and accusing me of doing fraudulent transactions. I will post the chat history below, but to sum up, after I had paid the whole amount they simply told me that they "deleted all the info for security purposes and were not sure they could verify". This is where I found out something is rotten and they either don't work with real people OR they have no intention of fulfilling their obligation of verifying the account when I need it. After all, if they didn't have access to the documents and the person on the 2nd day of the delivery before I had even changed the email and phone number, how could they even hope to fulfill the service?
What I am hoping to get out of the dispute:
A refund of my $1500.
Has the person been warned about the shitlist:
Several times. Here is the latest conversation. He keeps insisting there is "an issue with Stripe and our business", when it is clear that the issue is he doesn't have access to the selfie verification and can't support the account and verify it.
Now, after the summary, I am posting the conversation chronologically with my commentary:
1. Here is where I write to them and they tell me what their offer is:
2. Here is where I specifically want to know more about the selfie verifications and how accounts are delivered:
3. IMPORTANT: Here is where I SPECIFICALLY WANT TO MAKE SURE I CAN GET THEIR SUPPORT FOR VERIFICATIONS AFTER THE DELIVERY. I have highlighted their response saying that "they will always be there" and that they will do the selfie verification.
4. Here I try to make a deal to pay after the selfie. They refuse. I warn them that nowadays Stripe wants the selfie after 10-20 transactions. They reply "no issues, you will get that".
5. Again, I am worried about the selfie issue and what happens if they ask for it in the 5th day (they asked earlier than that). They say "don't worry".
I will continue in a second post because it doesn't allow me more attachments.
Continuing with the chat history:
6. Here I order the accounts:
7. I pay later the second half too after they deliver the accounts and give me login info.
8. Stripe asks for the beforementioned ID verification. I am told "Everything has been verified".
9. Now it asks for Selfie:
10. Here I find out they actually delete everything and can't support the account further even though I have not even yet changed the email and phone, which is weird because these are actions that as you all know can easily trigger ID check.
11. I explaind them this is irresponsible and I did not pay them to have 1 transaction and get the account locked.
12. I tell them of the miscommunication and them not telling me the truth. They respond "they don't have any refund policy".
13. Here AGAIN they tell us they won't refund me.
14. I even try to understand their situation and tell them they can send $100 less, so $1400 so to account for some of their expenses. Again, they refuse.
And this is the last of the chat. Again, I think I have been very reasonable and patient with this seller, but they left me with no choice. It is absurd to have a client pay you $1500 and before even changing the email and phone numbers to something I own (they still control the 2) and after processing only 1 transactions for them to claim "they can't guarantee further verifications".
Please, I am asking the moderators to assist me with the refund of the paid amount. Thank you in advance.
Respectfully
I am writing this because of a dispute I have with CareWebSoft - https://www.blackhatworld.com/members/carewebsoft.1550374/
Summary of the Dispute:
I wanted to purchase Stripe and Wise accounts. Price was $1500. I sent them $750 beforehand. Since I have been selling for many, many years and know how Stripe works, I wanted to negotiate to send them the $750 after the Selfie verification. They refused, but they told me that "they will always be here" for the Selfie. I told them that Stripe usually wants it after 10-20 transactions, not at the start and they said it won't be a problem. So I paid the remaining $750 after getting the accounts, but before the first transaction was made.
They delivered the Stripe and Wise account claiming all verifications had been done, but I am almost certain that they had not been verified previously as they claimed.
Here is a screenshot asking for the ID verification. It is not this person's home address, but a random one in UK, this is why I am not redacting it. After receiving the login I immediately went to the "Business" section in Stripe to check. Here is what I saw:
Next, as per their instructions, I started processing transactions slowly. After the first transactions a request for a selfie verification appeared:
This is where things got ugly. They started complaining "why is Stripe asking for it" and accusing me of doing fraudulent transactions. I will post the chat history below, but to sum up, after I had paid the whole amount they simply told me that they "deleted all the info for security purposes and were not sure they could verify". This is where I found out something is rotten and they either don't work with real people OR they have no intention of fulfilling their obligation of verifying the account when I need it. After all, if they didn't have access to the documents and the person on the 2nd day of the delivery before I had even changed the email and phone number, how could they even hope to fulfill the service?
What I am hoping to get out of the dispute:
A refund of my $1500.
Has the person been warned about the shitlist:
Several times. Here is the latest conversation. He keeps insisting there is "an issue with Stripe and our business", when it is clear that the issue is he doesn't have access to the selfie verification and can't support the account and verify it.
Now, after the summary, I am posting the conversation chronologically with my commentary:
1. Here is where I write to them and they tell me what their offer is:
2. Here is where I specifically want to know more about the selfie verifications and how accounts are delivered:
3. IMPORTANT: Here is where I SPECIFICALLY WANT TO MAKE SURE I CAN GET THEIR SUPPORT FOR VERIFICATIONS AFTER THE DELIVERY. I have highlighted their response saying that "they will always be there" and that they will do the selfie verification.
4. Here I try to make a deal to pay after the selfie. They refuse. I warn them that nowadays Stripe wants the selfie after 10-20 transactions. They reply "no issues, you will get that".
5. Again, I am worried about the selfie issue and what happens if they ask for it in the 5th day (they asked earlier than that). They say "don't worry".
I will continue in a second post because it doesn't allow me more attachments.
Continuing with the chat history:
6. Here I order the accounts:
7. I pay later the second half too after they deliver the accounts and give me login info.
8. Stripe asks for the beforementioned ID verification. I am told "Everything has been verified".
9. Now it asks for Selfie:
10. Here I find out they actually delete everything and can't support the account further even though I have not even yet changed the email and phone, which is weird because these are actions that as you all know can easily trigger ID check.
11. I explaind them this is irresponsible and I did not pay them to have 1 transaction and get the account locked.
12. I tell them of the miscommunication and them not telling me the truth. They respond "they don't have any refund policy".
13. Here AGAIN they tell us they won't refund me.
14. I even try to understand their situation and tell them they can send $100 less, so $1400 so to account for some of their expenses. Again, they refuse.
And this is the last of the chat. Again, I think I have been very reasonable and patient with this seller, but they left me with no choice. It is absurd to have a client pay you $1500 and before even changing the email and phone numbers to something I own (they still control the 2) and after processing only 1 transactions for them to claim "they can't guarantee further verifications".
Please, I am asking the moderators to assist me with the refund of the paid amount. Thank you in advance.
Respectfully
So smooth that I don't even have a Wise account now after paying you $1500 (not that before I could use it for anything, as people can see from the previous post).