Exactly it's now been 24 hours (just over) that the websites have been down, I make 1000 per day from these sites, so it's an issue, THEY HAVE NOT responded to a single message from me, and to make things worse they CLOSED a message I asked which was a polite one just asking how long they expected the down time to be?
Its really made me think of just switching servers. I've reopened another ticket, but what the hell are they doing? it's not hard to send a responce of some sort, even if the issue is a big one, by letting us know they are sorting it out. This has been one of my worst experiences, and up untill now i'd not had a single bad one and I've recomended people to them in the past, not even bothered with a referal code.
So i'm disapointed with this lack of service, I have about 10 domains registered with them, 2 hosting packages and was goign to add another 2, baring in mind they are the "dedicated" servers or VPS too. So theres no reason for the terrible support.