Just to be fair, I finally received my $30, or a credit towards another program. The RAC guys have since been pretty helpful, so I guess all is well at this point. I am not going as far at this point to recommend them, but will say they have squared up although it took forever. I am actually going to have them work on a few non-seo programs to see how that goes.
@portalweb: thanks for the advice, but I use a dynamic VPN with fresh daily ip pretty much all the time anyway especially on those type of sites, so it takes care of that.