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Request a Refund - Facebook Ads

Discussion in 'FaceBook' started by Badjoras, Jan 1, 2017.

  1. Badjoras

    Badjoras Junior Member

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    Hey, guys!

    I would like to know if there is a way to request a refund in relation to Facebook Ads. My page was unpublished after I paid for those ads so I'd like to get a refund because Facebook is a completely scam.

    I will ask my bank if there is a way to cancel those bank transfers but I'd like to know if there's a softer way to solve this...

    Thanks!
     
  2. aqibarif74

    aqibarif74 Jr. VIP Jr. VIP

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    oops. why not request to publish again.
     
  3. ThatSEO

    ThatSEO Jr. VIP Jr. VIP

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    Probs selling stuff they shouldn't be ;)
     
  4. Badjoras

    Badjoras Junior Member

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    They just give automatic replies... they unpublished my page without any justification, it's really frustrating...
     
  5. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    My guess is that you'll never get those pages back and the only way to get a refund is to get with your credit card company.

    FB has some of the worst customer service going.
     
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  6. StrictlyTheBest

    StrictlyTheBest BANNED BANNED Jr. VIP

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    If your page was unpublished while ads were still running - however much was left will be refunded back to the card you paid from within 45 days if it had already been charged. You won't get through to someone regarding this unfortunately, all responses with be automated responses.

    So just wait it out, you'll have your money back.
     
  7. javier1199

    javier1199 Jr. VIP Jr. VIP

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    I have never heard that Facebook gives you back money.
    You can try with your card. But it will also be difficult as Facebook will support they ban you because you didnt respect their policy.
     
  8. frenchboy

    frenchboy Power Member

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    I have.
     
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  9. Badjoras

    Badjoras Junior Member

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    I will do everything to recover my money... even if I need to solve it via legal way. I've never seen such a bad customer service... it's so pathetic
     
  10. frenchboy

    frenchboy Power Member

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    Well actually your point isn't really valid because as soon as a page or ad becomes disabled, the ad is put on pause. An ad cannot run without an active ad or page or valid settings.

    Any money you spent was while your page was still active.
     
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  11. Badjoras

    Badjoras Junior Member

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    Let's see... ;)
     
  12. MatteoMatt

    MatteoMatt Regular Member

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    On one hand it is kind of funny imagining you going after facebook. On the other hand you have a legitimate claim that their customer service is shitty, and it also is shitty to delete something you spent money on. If your page was scammy I could see why, but either way yeah, you are probably better off trying to reverse the charges, but i dunno it might be a mess.
     
  13. Motherdex

    Motherdex Regular Member

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    I don't get how they can run ads for a page that is unpublished... do you have solid evidence that this occurred? How much money are we talking here because there is a certain point where you would just be doing it to prove a point and probably would be in the hole a decent amount in legal expenses?
     
  14. javier1199

    javier1199 Jr. VIP Jr. VIP

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    Thats not a good idea bro. You just need to re submit the id and wait. There is actually not much you can do. Sorry for that.