DR Resolved RankSignal vs. henryvillson

Dispute is resolved
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RankSignal

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Username: RankSignal

Please create your Dispute title using the format in the description below. RankSignal vs. henryvillson

Are you the buyer or seller? Buyer

What is the date the incident took place? Nov 2, 2025

What is the name of the accused? @henryvillson

Did you encounter the accused on BlackHat World? Yes

Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction? No

Have you contacted the accused via DM (direct message) here on BlackHat World? Yes

Have you informed the accused of the Dispute? Yes

Please add the URL (link) to the location the transaction took place here on BlackHat World.
https://www.blackhatworld.com/seo/google-reviews-gmb-support-with-14-day-easy-replacement-more.1761188/

What product category best describes the product/service involved in your Dispute? Other

What is the USD amount involved in your Dispute? $50

Please describe the reason for submitting a Dispute, in detail.
Good afternoon,

- I purchased 6 Google reviews from this seller on October 17th ($10 each, total $60).
- Unfortunately, only 1 of the reviews has stuck. The first issue appeared on November 2nd, when the initial review disappeared.
- The seller did offer replacements and delivered them, but the replacement reviews also failed to stick.
- Since the seller has been unable to provide reviews that remain live, I requested a refund for the 5 reviews that did not stick ($50). I told the seller he could keep the remaining $10 as long as the last review stays online. I requested the refund on Thursday, November 13th. The seller agreed in principle to refund me, but stated he would not do it immediately. As of today, I still have not received any refund. Given that I did not want to exceed the 30-day window to open a dispute on BlackHatWorld, I informed the seller that I would start a dispute if I did not receive the refund within a few days. It has now been 7 days since my refund request, and I have no proof that the seller will actually refund me later. Therefore, I opened this dispute on November 17th.

Thanks in advance for your help!

Please detail exactly how you have tried to resolve your issue before now.
I asked the seller for a refund through whatsapp. He accepted but said he would refund me later. I didn't trust that the seller was going to refund me later so I opened a dispute thread on blackhatworld. Seller is now saying in the 3 way dm with admin Petra that he only provides replacement and not refunds. Therefore I guess he doesn't agree to refund me anymore?

What kind of outcome are you looking for from this Dispute?
I would like a refund for the 5 reviews that failed to pass the 15 days stick threshold for a total of $50 (which is $10 per review). Once again I do not want a simple replacement as it has already been done and the replacements didn't stick either.

Please paste any URLs that point to evidence for your Dispute.
https://files.fm/u/r9jdyvrq3k

Please upload any screenshots, videos, or other document files that point to the required evidence.
(DID NOT ANSWER QUESTION)

Please confirm you have sent a DM, here on BHW, to the accused? Yes

Please confirm there has been a 24 hour period between informing the accused of the dispute and right now? Yes

Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature. Yes

Please confirm that you have provided evidence of the transaction via URL, screen shot or video. Yes

Please confirm that you have explained what the dispute is about, in detail. Yes

Please confirm you have added all supporting evidence to show that you have a case for a dispute. Yes

By pressing the Submit button on this form, you certify that you have completed every step.

You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning. Yes
 
Last edited by a moderator:
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Dispute Request Approved​
Information For The Accused
@henryvillson, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."
Information For Everyone

Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.
 
Yes thank you! Please remove the pic above as I don’t want my revolut name to appear on something related to buying those services thx
 
RankSignal said:
I did, thank you very much ! Blackhatworld can really be trusted as a marketplace, your refund method works wonderful with sellers :) I’m very pleased with the service and will order from you guys again
Click to expand...
Thank you for the confirmation, and thank you, @henryvillson for acting responsibly here.

The thread is now closed and will be hidden from the forum in 48 hours.

A footnote though, you both acted professionally, and as a staff member I appreciate that and as a person I also appreciate that,
 
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