Question about paypal dispute

G

gagandeep4687

Junior Member

Aug 18, 2009

121

18

• Apr 11, 2015

• #1

Hello,

I have paid $xxx to website designer by paypal but he has not delivered anything to me. I have raised paypal dispute and then appealed it again . Paypal has closed dispute both times in favor of seller due to their policy that does not cover - virtual goods

What should be the next step ? Shall I lodge complaint with my credit card company . Can it affect my paypal account as well ?

 

KraftyKyle

Elite Member

Aug 13, 2008

3,669

6,911

• Apr 12, 2015

• #2

Generally when dealing with paypal it's best to say that the transaction was unauthorized. Your next step is to file a complaint with your credit card company as it was fraud since you were promised something that you never received.

 

J

jak19

Elite Member

Jan 5, 2013

2,578

535

• Apr 12, 2015

• #3

your cc company will refund you do it that way

 

onair

Junior Member

Mar 20, 2015

159

57

• Apr 12, 2015

• #4

Yes, you can get the refund through your CC company. I have done this a couple of times in the past and it hasn't affected the status of my paypal account.

 

RuthSam

BANNED

Mar 19, 2010

3,804

1,014

• Apr 12, 2015

• #5

Yeah do a chargeback to get your money back. I'm not aware of what PP response will be of this, but they are not in the position to make decissions on who get refunded or not. If you look in the public available Visa / MC regulations you may even see that a card holder has the right to claim his money back from the bank / issuer bank if it's fraud! That's also why they have this 6 month's period where a card holder actually can do this.

 

BuildMoreLinks

Elite Member

Jr. VIP

Jun 7, 2012

4,402

1,423

• Apr 12, 2015

• #6

Do you have all the logs of the conversations and emails? I would send that to paypal when I raise a dispute also is the designer from BHW then opening a thread about the same will also help.

 

G

gagandeep4687

Junior Member

Aug 18, 2009

121

18

• Apr 12, 2015
• Thread Starter Thread Starter

• #7

Thank you for the advice. I will be filing a complaint with my credit card company now and will keep you guys updates. I have download dispute form from bank website. In merchant name , Shall I put paypal or designer name.

 

antonjones

Regular Member

Aug 5, 2014

304

298

• Apr 12, 2015

• #8

Do a charge back or find out where the guy lives.

 

S

SmallBlackCat

Newbie

Mar 9, 2015

11

2

• May 27, 2015

• #9

onair said:

Yes, you can get the refund through your CC company. I have done this a couple of times in the past and it hasn't affected the status of my paypal account.

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