After purchasing proxy services from Webshare, I was shocked to experience a sudden and unreasonable disruption. Two days after completing my payment, Webshare abruptly suspended my proxies and demanded that I submit my passport for identity verification.
This requirement was never clearly explained before the purchase. Instead, they took my money first and only afterward introduced a serious and intrusive KYC process. When I refused to submit sensitive personal documents such as a passport, they blocked my access to the service entirely.
I requested a refund since I was unable to use the proxies I had paid for, but Webshare flatly refused to return my money. This unethical behavior forced me to seek alternatives, resulting in approximately $2,500 in losses due to service downtime and the cost of switching to another provider.
Moreover, Webshare’s customer support showed no real intention of addressing my concerns. Their responses were vague, evasive, and lacked any sincere effort to solve the problem.
Based on my experience and other similar complaints found online, Webshare appears to operate with highly questionable business practices: collecting payments first, delaying or denying services, enforcing harsh KYC demands after the fact, and refusing refunds.
In an industry where trust is critical, Webshare’s approach stands out as careless at best and deliberately exploitative at worst. I strongly advise caution to anyone considering doing business with them.