Problem with gads account

baobab

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Hello everyone! I had an account linked to an invoice, and now I'm getting this error. Could anyone help me figure out how to fix or remove it?

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I'd first check whether there's an outstanding balance or a billing issue with the invoice profile. If everything looks correct, contacting Google Ads support is usually the fastest way to find out what's causing the error.
 
It wasn't my personal invoice, and this account is quite old.
 
When did you see such issue? Just after starting the ads?
No, I logged into my account a while later and saw this error; I used to run ads there and everything was fine. I'm just wondering if I can simply link a different invoice.
 
You could check the account status under billing and tools sections for any alerts or flags. if it’s invoice related make sure there are no outstanding balances.
 
Hello everyone! I had an account linked to an invoice, and now I'm getting this error. Could anyone help me figure out how to fix or remove it?

View attachment 537533
But it's actually very simple, you should make manual payments or start payment verification and you'll see that Google will automatically unblock you. Sometimes it happens with unusual payments or from cards that it considers suspicious.
 
Because this guy have shared several issue recently i have too, we're trying to achieve the same thing, and i can't send find a way to send him a private message to discuss here
Discuss it here. They're not allowed to share outside contact info.
 
Hello everyone! I had an account linked to an invoice, and now I'm getting this error. Could anyone help me figure out how to fix or remove it?

View attachment 537533
You can simply switch to another billing method. I’ve encountered this situation many times, and it won’t affect your ability to set up another billing method.
 
Hello everyone! I had an account linked to an invoice, and now I'm getting this error. Could anyone help me figure out how to fix or remove it?

View attachment 537533
when the account is in gud standing, what I would do first is check if there is an outstanding bill or any billing prblem in the billing profile. If there is none and everything seems fine, changing the billing method into something that work should be the most effective course of action.
 
This usually means theres an unpaid balance tied to that invoice, even if its not yours. Had a similiar situation — bought an aged account and it came with someones old billing mess attached. Just go to Billing > Documents and check if theres any outstanding amount. If the invoice isnt yours you can try switching to manual payments or adding a completly new billing profile, that usually clears it without needing to contact support.
 
I can take a look at the Google Ads issue. Send me the details of what’s happening with the account and I’ll see what can be done.
 
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