I understand you likely have several tickets to work and you are welcome for my patience. But please understand that one should not overextend themselves to the point that they cannot service their customers in a timely manner. To allow them to go several days without service nor even response does not promote the idea of adequate, let alone, good customer service. That is really important when promoting a service that requires a reoccuring monthy fee, right?
I'm willing to assume this is a "one off" situation and move forward with resolving my ticket, thus withdraw my most recent request to refund my order and cancel this service. However, I do require access to my account within the next 24 hours. My response in the ticketing system includes screen shots of my invoice and the proxies, user, and PW. I will watch my email for a response. Thank you.