Problem Clients

I have put a sale through at the start of September. Client agreed to seven day payment as we stumped the cash up front for him. He the informed me the check would be in the post. Never emerged, resent again apparently and informed me that the check would be resent never emerged. Never had the check then the bank transfer went wrong so passed to debit collection who then informed his terms are 30 days. What do you do about clients that try to dictate their payment terms to you and change the payment terms to suit themselves. Apart from not allowing him to use us again.

Get a contract up front that covers payment terms in great detail. Simple.

It's a tough lesson but walk away! Problem clients are always problem clients. The problems only get bigger if you continue to work with them. They will suck up all of your time for nothing.

we always take payment up front before we start work

we offer a discount for 6 months upfront payment 10%

contract is for 6 months then month to month


avoid problem clients like the plague - no cash = no play

I'm not in the money lending business.

get payment up front, learn your lesson and move on. The check is "always in the mail"