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PopAds stole my money

Discussion in 'BlackHat Lounge' started by joebrown, Apr 15, 2017.

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  1. joebrown

    joebrown Newbie

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    I deposited some money to run a test campaign from pay pal and PopAds just suspended the transaction. They didnt reject the payment nor did they accepted it, they just held my money hostage and simply stated to contact support. Already pissing me off. So I contacted them and told them to refund my money and 2 days later they just keep asking for more information, so I opened a case at paypal and requested a refund there. Now they suspended my account at PopAds and wont refund me my money. It was just $10.00 but its still a shitty way to handle their business, Ive been a publisher with them for a few years and made over $1,600 with them as well as ran a few campaigns as advertiser too. Never had a single problem. How cant they accept money from the same account they have been sending me money to for years? And if they are going to deny the transaction then why take the money and put it on hold? Just refund it.
     
  2. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

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    There are a lot of scams in this area and the companies are forced to do extra checking which sometimes is a PITA. Doesn't mean they singled you out, just means your IP or something else triggered a vetting process. Wouldn't blame them. Too many scammers going around freely.
     
  3. DuckingOutstanding

    DuckingOutstanding Junior Member

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    This happened to me as well- I made a $25 deposit, set up a $5 test campaign, within 15 minutes after submitting my campaign, my account was suspended and I was locked out!

    Reaching out to popads (Gordon Ho), I got nothing but nonsense replies at first, now nothing...

    Initially he tried to claim "multiple accounts" as the reason - except this was the first and only account ive had with them - no remote possibility i could be mistaken here...

    Next, he tried to claim it was for sending "low quality traffic" - problem is, I registered as an ADVERTISER, not a publisher...I never sent them any traffic, I paid THEM to send ME traffic!

    After reiterating this statement after receiving that exact excuse a couple times over, and repeatedly demanding either:

    A) a refund
    OR
    B) the service I paid for

    I have received nothing but a neverending cycle (about 10 rounds so far) of:

    Gordon Ho: "was everythong resolved? Can we help?

    Me: "no, (reiterates the problem and desired remedy) + please reply asap"

    Gordon Ho: (3-5 days later) "we have noticed that this ticket has become inactive so we are closing it for inactivity"

    Me: "no, the only inactive/unresponsive party on this ticket is you. I have clearly stated the issue and desired resolution, and am still waiting to hear back from you, stating that one of those were carried out OR why you feel entitled to keeping my $25 having rendered 0 service"

    Gordon Ho: "was everythong resolved? Can we help?

    I sh*t you not - that cycle 10x - in going to dispute just before the pp deadline to do so if no resolution...but this is ridiculous
     
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  4. Worm99

    Worm99 Power Member

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    Have you tried contacting the support on their forum? I've had just good experience with them, but we all make mistakes, especially when you've got thousands of clients.
     
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  5. DuckingOutstanding

    DuckingOutstanding Junior Member

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    The problem is, im locked out of my "suspended" account and cannot access their forum...plus if they read one single email theyve replied to, they would know what the issue is...but I think they have, which is why they've been deftly avoiding answering my questions and trying REALLY hard to get that ticket closed and "swept under the rug"...IMO anyway
     
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  6. blackc0de2

    blackc0de2 Newbie

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    Have you tried contacting the support on their forum?
     
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  7. 444444

    444444 Junior Member

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    Yeah popads is absolute crap! I recommend staying away from them. And Gordon Ho is an absolute retard.
     
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  8. DuckingOutstanding

    DuckingOutstanding Junior Member

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    See my last reply in this thread.
     
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  9. youbike

    youbike Newbie

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    freelance job making colorful text in the bottom o
    every system like that always stole
    some stole a little , some stole a lot
    why you become confuse ?? that is normal and everybody know that
     
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