PLEASE HELP! scammed by dhgate.com/paypal
- Thread starter chowyoungfat
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graphicnut
Supreme Member
- Feb 21, 2008
- 1,330
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i find that queer also, as i thought dhgate cracked down alot on this as ebay partnered up with them 
mrunknown
Regular Member
- Sep 16, 2008
- 393
- 420
with all the places to buy a macbook why in gods name would you chose the chinamens chop shop? Thats just insane $2k is a chunk of coin man i feel bad for your sister i know how it feels to be on the shit end of the stick best of luck to you
i would say the same that was mentioned above keep on paypals ass even if you
have to phone them a few times a day everyday until you get what you want
i would say the same that was mentioned above keep on paypals ass even if you
have to phone them a few times a day everyday until you get what you want
springer98
Regular Member
- Dec 6, 2008
- 211
- 251
I wouldn't advise sending it back. As long as you have it in your possession, you might get it resolved. If you send it back, what's to stop them from saying "What box of bricks?"
topsytips
Regular Member
- Aug 11, 2008
- 334
- 235
Assuming that the transaction was undertaken correctly though DHGate and Escrow (and not directly with the seller) then you may get some if not all of your money back...
So, your Sister logging a dispute with DHgate is the way to go for now....
EDIT: Even though your Sister paid with PayPal, the transaction should have been processed by Escrow, on behalf of DHgate. AND, if there's a lesson to be learned it's NOT to sign for goods until you've checked them, ESPECIALLY when sent from CHINA!!
So, your Sister logging a dispute with DHgate is the way to go for now....
EDIT: Even though your Sister paid with PayPal, the transaction should have been processed by Escrow, on behalf of DHgate. AND, if there's a lesson to be learned it's NOT to sign for goods until you've checked them, ESPECIALLY when sent from CHINA!!
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aftershock2020
Senior Member
- Oct 19, 2007
- 980
- 502
I agree, however, ebay only targets specifically through their system...not offsite dealings. The dhgate vendors know that if it is an ebay customer, they'd better come through with the goods.
If ebay isn't directly violated and brought in as a responsible party, they don't care. I doubt that dhgate concerns themselves because until they burn their rep with ebay directly, it will be simply thrown to the wind.
No customer service/ responsability worth squat in these companies.
If ebay isn't directly violated and brought in as a responsible party, they don't care. I doubt that dhgate concerns themselves because until they burn their rep with ebay directly, it will be simply thrown to the wind.
No customer service/ responsability worth squat in these companies.
i find that queer also, as i thought dhgate cracked down alot on this as ebay partnered up with them
centerpoint
Junior Member
- Jul 16, 2008
- 122
- 34
Did you pay for shipping insurance. If so you may have a claim with the insurer.
As for Paypal. We had a similar incident with a rather expensive cell phone. The pagackage arrived but their was no cell phone in the box.
I immediately took photographs of the item and packaging. Call the post office and
our local police to file a claim. Next I contacted Paypal and just kept asking for a supervisor until got someone who was prepared to deal with my issue.
Eventually I managed to reach someone who told me what to include in my claim.
Filed the dispute and waited. Paypal eventually agreed with my position they were
not able to recover any money.
Luckily, I had purchased insurance and was able to recover most of the money spent from Canada Post.
As for Paypal. We had a similar incident with a rather expensive cell phone. The pagackage arrived but their was no cell phone in the box.
I immediately took photographs of the item and packaging. Call the post office and
our local police to file a claim. Next I contacted Paypal and just kept asking for a supervisor until got someone who was prepared to deal with my issue.
Eventually I managed to reach someone who told me what to include in my claim.
Filed the dispute and waited. Paypal eventually agreed with my position they were
not able to recover any money.
Luckily, I had purchased insurance and was able to recover most of the money spent from Canada Post.
aftershock2020
Senior Member
- Oct 19, 2007
- 980
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Mp3Mage
BANNED
- Sep 15, 2008
- 410
- 520
DHGate are trully CROOKS
No matter how much it's been stressed out, people continue to purchase from them. The most that Dhgate will do is give you a partial refund, and that will "settle" the dispute.
You're not the only one who has been scammed on dhgate. There are hundreds of people who were scammed through them, and there's really not much you can do. They have provided "tracking id" and a "package"....
Sorry to hear that whole fiasco from them. It truly is a learning curve when dealing with them.
:usa:
No matter how much it's been stressed out, people continue to purchase from them. The most that Dhgate will do is give you a partial refund, and that will "settle" the dispute.
You're not the only one who has been scammed on dhgate. There are hundreds of people who were scammed through them, and there's really not much you can do. They have provided "tracking id" and a "package"....
Sorry to hear that whole fiasco from them. It truly is a learning curve when dealing with them.
:usa:
aftershock2020
Senior Member
- Oct 19, 2007
- 980
- 502
File a complaint with the international trade commission, posting a product scam complaint. That will get both of your federal governments involved and seriously put a damper on their suppliers looking to rip you or anyone else off.
Research ' international trade commission ' for your country's brand of the department.
Research ' international trade commission ' for your country's brand of the department.
kaizersuzi
Junior Member
- Dec 31, 2008
- 107
- 133
It is a lesson to learn, but it is an expensive lesson. Sorry for what happened.
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also had a bad experience with dhgate when one of the member sellers there sent me a fake phone while they assured me it was authentic. i filed a complaint with dhgate immediately so they will hold the money. dhgate holds funds in escrow until the customer confirms the item was received in good order. i never got the money back but i got some revenge because the seller never got paid either. contact dhgate. they still might be able to give you a refund. but they will need you to send the package back to prove you were scammed.
chowyoungfat
Regular Member
- Nov 6, 2008
- 272
- 473
the seller has not been paid through dhgate due to the dispute. It is looking promising though, my sister has been following them up.
We also contacted scamnet, who in turn contacted paypal. A higher representative quoted 'I can't believe someone on the paypal phone service said this is an issue of item quality and not covered.' We were referred to scamnet by the police.
Anyhow no money returned yet, but we are still trying. Thanks heaps for the help guys, I will post here when this is resolved.
peace
We also contacted scamnet, who in turn contacted paypal. A higher representative quoted 'I can't believe someone on the paypal phone service said this is an issue of item quality and not covered.' We were referred to scamnet by the police.
Anyhow no money returned yet, but we are still trying. Thanks heaps for the help guys, I will post here when this is resolved.
peace
This is holy shit. I deal with some chinese website and I always take precaution. I will not buy at the very first time. What I will do is ask them questions and questions, usually more than 5 times to reassure that I am dealing with a legit person. Here is several tips:
1. If they do not answer you at all. Forget it.
2. If they did answer you but only after a week or something. Forget it.
3. If they did answer you, but not your questions. Forget it.
4. If they did not tell the truth (claimed the things as original when it is not). Forget it.
5. If somehow you still get scammed after all above, dispute as soon as possible. They have this system that if you do not dispute after 2 days of the items received, the payment will be released to seller no matter how.
Hope this help to the future buyer.
1. If they do not answer you at all. Forget it.
2. If they did answer you but only after a week or something. Forget it.
3. If they did answer you, but not your questions. Forget it.
4. If they did not tell the truth (claimed the things as original when it is not). Forget it.
5. If somehow you still get scammed after all above, dispute as soon as possible. They have this system that if you do not dispute after 2 days of the items received, the payment will be released to seller no matter how.
Hope this help to the future buyer.
wenczmastah
BANNED
- Jan 26, 2009
- 59
- 33
Damn that's a big blast.. 200 AUD isn't just picked out anywhere... *sigh*
I was about to buy on dhgate but thanks to this thread but i feel sorry at the same time tho..
I was about to buy on dhgate but thanks to this thread but i feel sorry at the same time tho..
alexaassassin
Registered Member
- Feb 9, 2009
- 97
- 257
Go to your local police and swear a statement and have them deliver same to Paypal.
I 100% gurantee that if delivered within reasonable time there will be a refund.
I 100% gurantee that if delivered within reasonable time there will be a refund.
spaceinvader
Regular Member
- Jan 28, 2009
- 239
- 251
ouch, you know when you see someone get kicked in the balls and it hurts you? thats how i felt when i read this.
For dhgate i always pay with credit card for extra protection. also never spend more than a few hundred dollars per purchase. check the item when it arrived. if youve been ripped refuse delivery, open a dispute or do a charge back.
good luck
For dhgate i always pay with credit card for extra protection. also never spend more than a few hundred dollars per purchase. check the item when it arrived. if youve been ripped refuse delivery, open a dispute or do a charge back.
good luck
I can help you in this, but mine method is somehow blackhat. I can get the person address, every details of him. I will not help you step by step but I will simply tell you how to get the person IP address. after that you can Whois and find whether the IP address was real or proxy, if it is real, then you will contact the ISP then you will get all details of him and call him and tell him, you are coming to kill him...
chowyoungfat
Regular Member
- Nov 6, 2008
- 272
- 473
Good news!
My sister was finally refunded the total amount, this was purely due to the pressure scamnet put on paypal and dhgate. (scamnet is where the police referred us to report internet fraud and is run by the australian government).
I want to thank everyone for their help my sister and I appreciate it. I'm amazed at how many great posts where left here, this is the best forum I have ever been a part of. Thanks again everyone!
~ chow
My sister was finally refunded the total amount, this was purely due to the pressure scamnet put on paypal and dhgate. (scamnet is where the police referred us to report internet fraud and is run by the australian government).
I want to thank everyone for their help
my sister and I appreciate it. I'm amazed at how many great posts where left here, this is the best forum I have ever been a part of. Thanks again everyone!~ chow
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