Hi, any help that could be provided would be greatly appreciated. My sister bought a macbook off dhgate.com for $2000AUD, the package arrived yesterday and is full of bricks and foam. We opened a dispute with paypal and dhgate.com (dhgate.com claims to use escrow). She escalated the paypal claim and it was automatically rejected by paypal claiming that the paypal buyer protection only covers undelivered goods, not item quality. The paypal policies claim that item quality is only covered by purchases on ebay. My question is: Is there anything at all I can do?? It's killing me, my sister is so upset she worked really hard for that cash. I don't care how illegal the method is, I need to help her. All payments where made on this computer with the same ip. Thankyou for reading! Hope to hear from anyone.