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Please Help! Payment Processor giving me problems

Discussion in 'Business & Tax Advice' started by MyOwn1, Oct 24, 2011.

  1. MyOwn1

    MyOwn1 Newbie

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    I am working with a payment processing company to process my clients? payments online. This company, in all of my history working with payment processing companies, has by far the worst customer service I have ever encountered. I have only received one, and I mean one, report in the last six months! I need an exact break down of where my money is going! Oh and forget fraud tools or charge back reporting capability, I don?t even think they know what that is! Please help I need a new provider!
     
  2. naturalbornthriller

    naturalbornthriller BANNED BANNED

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    Try Merchant Warehouse. They charge around $15-$20 a month with low rates, and you can process automatically from your site and you get a virtual terminal for manual processing if you need to. They were very good for me. If you need a high risk merchant account, try Menexis. They have an A+ rating with the BBB.
     
  3. MerchantBroker

    MerchantBroker Newbie

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    MyOwn1 - All depends on which industry your operating in and what types of volume you are processing. Any decent PSP should be providing you with customer support (Phone, Skype, Email), weekly reports and fraud controls. Let me know if I can help.
     
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  4. Seo Lover

    Seo Lover Jr. Executive VIP Jr. VIP Premium Member

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    Can you share which company you are currently using so we can judge easily and guide you in good direction .
     
  5. mrhelpfulguy

    mrhelpfulguy Junior Member

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    I agree, it would be better to provide the company so we can help you better.
     
  6. aPainlessProcess

    aPainlessProcess Newbie

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    Occupation:
    Merchant Solutions Provider
    Location:
    Florida, USA
    MyOwn1,

    Regardless of the industry you are currently operating in, Painless Processing would be more than glad to assist you in meeting your current and future needs. We offer Check 21, ACH and credit card solutions,
    competitive rates, quick approval times, and can supply your business
    with the latest virtual terminals and/or equipment to assure that you
    are processing quickly and painlessly.

    I welcome you (and anyone else that may be interested) to an open or private discussion so that I can help provide some insight and support on the various forms of payment processing that we offer to help streamline your business and meet its daily merchant needs.

    Feel free to reply to this post or shoot me an email so I can be of further assistance.

    Thank you.
     
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  7. billinthemaking

    billinthemaking Registered Member

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    I guess you to give gspay a try.... i have been using them for quiet some time... no problems....
     
  8. tobuso

    tobuso Newbie

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    Did any of these guys help you?

    We not only do regular tier 1 merchant accounts. We do tier 2 higher risk merchant processing as well. We have multiple sponsor banks and we are a fully underwritten risk ISO. So we make all decisions inhouse. Let me know with a PM if you need any help.
     
  9. PaymentMaven

    PaymentMaven Newbie

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    Occupation:
    PaymentMaven.com Merchant account consultant
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    Los Angeles
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    Like to help you as I have helped others, including ecommerce $10k - $600k per month.
    Let's s_k_y_p : paulnisenbaum

    (sorry don't have enough posts to use PM yet)
     
  10. Jammy01516

    Jammy01516 Registered Member

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    Merchantbroker, canyou help in processing solution for Offshore companies.......?
     
  11. crashus

    crashus Junior Member

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    I am using 2checkout, fits me very well
     
  12. Jammy01516

    Jammy01516 Registered Member

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    I am also working with one Chinese processor (Aggregate Account),, and they are really a worst service in the name of Customer Support, No reply's on email, No ticket generating, No Statements, over 70% Decline ratio, No Timely reports .....There is infinite Problems with them...

    If anyone can suggest us some better please let us know at your earliest.
     
  13. wowhaxor

    wowhaxor Executive VIP Premium Member

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    What do you sell?
     
  14. rxcash

    rxcash Registered Member

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    To All the members here looking for merchant account-

    Let me share my experiences here with you all.

    TO begin with - couple of niche's are facing HARD time to get processors these days ( from past couple of months )

    Pharmacy
    Nutraceuticals
    Fitness Supplements
    Adults
    Gambling.


    Out of the total searches and posts here - 80% people are looking and talking for pharmacy merchant accounts.

    You will also find many replies like --

    Contact me, I have something.
    You can get account with us , we have good connections etc..
    Tell me what industry you have and if you have processing history.

    When you contact them You will get a form / pdf to fill up and send across.

    You do it and wait for some time.
    Then after a few weeks when you ask the guy about your app - they say yet to get reply from the bank etcc.

    Or some of them just do not reply you.

    So my advice is very simple.

    Pharmacy processing is almost impossible to get if you do not have good volume / history.

    So just do not fall in trap when people say they can get it easily for you.

    Just my 2¢
     
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  15. Jammy01516

    Jammy01516 Registered Member

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    Agreed with Rxcash, Pharmacy Merchant is almost Finished , none a Single Bank Settle a Pharmacy Account until proper Docs and Good processing History....They don't want to take risk for couple of Thousands Dollars......

    As I also noticed that Most of The Online Pharmacies even Don't have the License to sell, they don't carry a Pharma License , they all have Third Party Dropshipper
     
  16. tobuso

    tobuso Newbie

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    We really need to know what your average sale amount, chargeback %, return %, monthly volume, business type, financials (in some cases) before we can tell you if you can get approved anywhere else. We are a processor that holds our own risk and underwriting. We can get done almost anything. We do not do illegal drugs. Other than that we can approve nearly every business type.
     
  17. bhageshnair

    bhageshnair BANNED BANNED

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    i can offer interchange plus rates as well.
    I can put you across to the best IPSP's either in US or EU.
    PM me if interested.
     
  18. redclover

    redclover BANNED BANNED

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    Yeah many people are scam artist when it comes to Offering you
    solutions if you send them money. You have to be careful and go
    with a company that has been around awhile for your solution.
     
  19. cholt010

    cholt010 Newbie

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    I know this post was sent a while ago, but if you are still interested in a new processor. PM me and I can definitely help you out. I work for a company that specializes in getting you the lowest possible rates for your account, mostly High Risk accounts with 24 hour service. You can also skype me if you are really serious.

    Skype: adamcarson13
     
  20. thebizwiz

    thebizwiz BANNED BANNED

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    I have had way to many merchant processors close/freeze/hold my money. After years of being in the high risk space I decided to get into the Merchant Processing side of things as well.

    Couple things you should know...one there is a difference between Merchant Provider and Merchant Processor, a provider or ISO is basically a middle man and they shop your account around to banks.

    I am direct with the acquiring bank, meaning when I set up an account it is direct with the bank and my relationship is direct with the bank. I do high risk accounts on a case by case basis, any merchant who says fill out an application and we can get you place is more than likely going to "shot-gun" blast your application and see where it sticks.

    I make sure to place your account with a bank that ACTUALLY likes your type of business ( high risk or not ). Never PAY set up fees or anything up front. I have sent you a PM, I hope this litte bit of info helps.

    Also if you told us why they held your money it would help bettre assist you!