>> Update Announcement <<
Over the past few days we have encountered issues with our current web hosting company which has lead to our sites being offline for a longer period that we are comfortable with. During that time we removed all of our products from sale within JVzoo. This obviously isn't something that we do on a whim as it costs us lost sales but the important part is that while we're encountering server issues it causes inconvenience and a poor user experience for our customers who we will always put before profits.
Today we heard from our web hosting company about another issue they had identified on the server where our data and sites are hosted. This issue has lead to the server having to be taken offline while that issue is fixed. This is obviously not good enough and we can't serve customers with a web hosting service that operates like this.
So we have taken the decision to again pause all of our product sales inside of JVzoo which means none of them are available for sale at the moment. We are in the process of migrating our websites and data to a new, more reliable, hosting company.
While our current web hosting company has our server off line it means that customers plugins will become inactive on their sites. If you see that your plugin is currently inactive please bear with us. As soon as our current web hosting gets the server issue resolved the plugins will automatically become active on customers sites again and we expect this period to be very short.
Even though I am certain that the server where our sites are currently hosted will be back online very quickly we are moving away from our current host to avoid this issue in the future.
Edit: as of 1:30am UK time the server is back up so the plugins on your sites will have become active again.
I will be updating this thread as well as emailing all customers so everyone is kept in the loop. We expect to have everything resolved and moved over to the new hosting company very quickly but as things progress, this thread will be updated.
I would again like to offer you my sincere apology's for the inconvenience caused during this period and we are working very hard to make sure that it doesn't happen again which is the main reason for moving everything over to a new host. If the current web hosting company was more reliable then the move would cause much less inconvenience.
Thanks,
Shez