The product might be good but the support is awful. They cancelled my license after the trial and now not replying for days, "it's all automatic" was the only response I got with nobody really looking into it. I have a paypal receipt to show this. The only way to get his attention seems to be to post on this thread - the other owners of this software have also complained about terrible support.
What is awful is your memory my friend.
We correct you problem MANY DAYS AGO.
Our last message in HelpDesk to you is this one:
Why are you still claiming the 04 of the month, when the problem was resolved some days ago????? Maybe you miss our response or something, but be more carefull before saying that is a problem of our support.
AND we sais that "its automatic", trying to explain to you that NOBODY cancell you key, the ONLY possible "cancellation" (expired) is automatic. But at the same time that we explain that to you, we go to our databsae, check it and answer to you that any possible problem was corrected, and ask you to check it.
You never answer.
And NOW, i dont know why, you say that OUR support is awful, when YOU was the one that does not answer and when we resolve your problem IN OUR FIRST RESPONSE to your ticket.
So, please be carefull before saying things that are not true. Maybe you are not lying, you just don't notice maybe that we answer and correct your problem VERY FAST after your one and only ticket abouyt this.
We will not start here any discussion, that is not our intention, we was just explaining that your message was not fair at all.
You open your ticket
2016-08-31 19:48:15 and
the next day in the morning we answer, correct the problem and ask you to check if it works... and we don't receive ANY answer at all.
That is the truth my friend. Again, maybe you miss it, but we just wan't to clarify.
In fact we want to thank you to let us show that we do a very fast support, your case is an example.
You open a ticket one day at 19:48, next day at 10:20 your ticket was answered and you problem was corrected. At least we ask you to check if it works, and you never answer to us.
If this is NOT your HelpDesk message... that is one of the problems posting here, that we can't not be sure who are you on our database on our HelpDesk.
However, we do not have ANY message in the queue in the HelpDesk, we resolve it all. Maybe you are missing the answer. Contact us ALWAYS ONLY by HelpDesk if needed. Otherwise its impossible to know which people here are the same user there.
Please avoit to try to continue here any discussion, we will ignore it. Our ONLY way to help customers is the HelpDesk, because we can track the registration name, the date, etc. and because we do not check this thread more than once per day, because we can't answer in this thread more than once each X hours, according to BHW.
In fact if you anser in 2 hours, we will not be able to anser you until tomorrow. So please don't do it.
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BUT, no matter that we asked you to stop using this forum, you post. That explains a lot
I never even contacted your help desk because I have no link to it. And the screenshot you have is not mine, I purchased a week ago.... who is that your talking with about march 12th? The image you provided isn't even mine, all of our communication has been over BHW because your email system clearly doesn't work and you took too long to even provide a key, not "a few hours" . On the morning of 09-01-2016 it would be impossible for me to even be talking with you, and I can provide the mods with that evidence upon request.
1.- If you can't find the way to go to our STANDARD WAY to provide support, when its very clear in the software... That explains a lot.
2.- The Mods? What are you talking about? We already explain everything to you: We DO NOT CANCEL ANY KEY, it could expired, but not canceled. AND if you have any problem, USE THE HELPDESK.
You said that you post here because you can't find how to contact us for support??!!
Listen, we explain it a lot of time, in fact we explain it 30 minutes ago: Don't use this forum to ask support BECASUE WE CAN'T ANSWER TO YOU.
In fact we are posting the answer in an old post, because we can't open a new one.
Can you follow the standard way once please and use the support ticket that we offer and that works (as you can see in the image)?
We will ignore any future support post that youm make here. Because WE CAN'T POST.
We are sending this answer to you in PM to make sure that you receive our answer.
If you use our HelpDesk, no answer can be lost, because each ticket is a thread.
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