Review: 10/10 Best Host I've ever worked with!
This is an unsolicited, unpaid testimonial from me about the team at hostwinds. I have no affiliation with them nor am i posting an affiliate link...
Met the Hostwinds team last fall when I was speaking at the ungagged BHW conference. signed up for a few of their small plans for some of I sites and forgot about it.
Fast forward a few months and I have a very important client with Hostgator that had their website hacked probably through some vulnerability in an SEO plug-in that I had used.
Attempted to fix it by reinstalling WordPress, and thought got it done. Long story short over the next few weeks I had repeated problems with this hack popping up, it would redirect users to some e-commerce website, And added fake content to the client site. Even google marked it as "This site may be hacked" in the SERPS. It was getting wildly out of hand and the client was calling almost daily.
Hostgator, who was hosting the website at the time, Seemed to not give a shit one way or the other what happened. They asked me to fill out support tickets that they answered 48 hours later, with some half assed attempt at fixing it while giving me bullshit excuses about how they have to escalate to a higher level.
That's what I called Hostwinds. I gave him the credentials, they copied over the entire cPanel. then Scott, a customer service rep at Hostwinds, sat on skype with me for 8 and a half hours cleaning every last remnant of glitch, error and virus out of the site. Ran multiple scans and even gave me the text to send google for the reconsideration request.
I shit you not, from 1:15pm EST to 9:40pm this poor bastard sat there updating me every few minutes on what he was doing.
In my life I've never seen a host care so much about a client who spends less than $100 a month.
And yes...i got google's reconsideration in less than 24 hours.
Hostwinds has won my business for life. Bravo Peter, Scott and the rest of the team.