Firstly videouploader I will speak to you directly. We strive to deliver our services at a specific speed and your order is no exception. We delivered what was ordered as that is what our business does. When you issued your ticket to us, it took almost 18 hours for you to provide the information requested instantly upon reading your ticket. Unfortunately we must request information from our customers anytime they have a request as this is our standard protocol as it both helps us identify the correct order in question and also confirms that we are clearly discussing the same URL provided by the same customer who purchased the order.
Because of the time it took just to receive the information I needed, your order was nearly completed. Unfortunately, as stated in the ticket, stop order requests must be forwarded the appropriate department as I am unable to personally handle these matters and these members are not available 24/7. It is rather unfortunate that the timing of your cooperation happened as it did. This is irrelevant however as the time it takes to deliver our service was faster than the time it took for you to comply with the simple instructions provided.
This is just for the 58,000 you purchased from us directly. Other orders were made to the URL by the owner of the video from resellers affiliated with us and we do not stop these orders as it must be requested from the one who issued those orders for us to stop them. Again, this is for your protection and is honestly a standard protocol for any business. These orders are also nearly completed.
I do apologize for the confusion, but i'd like to take this time to remind our customers that when issuing a ticket, please make sure you provide the URL in question, or at the very least follow the instructions given as they are given for a very specific reason. Asking why you need the information we request will only delay the process of handling the issues of your order.
