Honest Review
We needed a new sales thread design for Kontent Machine and after reviewing several providers here we chose
chamara.
We ordered on
22nd of January. I contacted him via skype and sent him all the information he needed. He said he would deliver the sales copy within three days.
When he delivered the sales copy I saw that he didn't actually understand what Kontent Machine was so I asked him to rewrite it and gave him specific instructions. When he rewrote it was basically the same so I had to write the sales copy myself and send it to him (no partial refund).
He told me that the after he has the sales copy he would complete the design
within 10 days.
18 days after I sent the sales copy I contacted him again and asked what was going on. Not only was it not ready but he
even asked me to bump his sales thread by posting her "Order placed." which was way out of line. He told me he would give me a 50% discount on the next order. The problem is that I don't need a discount on something that I never receive.
So, on
21st of February he promised the design would be ready on
24th of February. On
25th of February he wrote to me that the design was 3/4 ready and he would send it to me ASAP.
Today is
3rd of March and when I contacted him asking what was going on he told me that he had "family issues" and the design
would be ready within 5 days.
Now, although
"family issues" is a frequently used excuse around here he could really be in some sort of trouble. However, a simple email with letting me know he would be late (for a third time) would've been cool.
When I contacted him today he told me that he would refund me.
Why would I want a refund after wasting more than a month of my time? The last thing he told me was that he was on his phone, he needed to go and that the design will be ready next Friday.
Just to summarize:
- Payment sent on 22nd of January and I still don't have anything on 3rd of March.
- The sales copy was not good so I had to write it myself.
- The service provider lied to me twice already and wanted to refund me so I don't write this post.
Chamara, I don't want a refund. I want you to complete the sales thread design.