I have no excuse not to give my review to this excellent service - VPS provider.
At the outset, I was really happy with how they handled support and took immediate actions to problem/s that had occurred. However, I waited 30 days (upon expiration of my rental which expired today) to get an accurate and honest personal rating to this service.
Out of the 30 days, I only had a total of 2-3 hours of downtime and which is very understandable since it happened during weekend. But to my surprise, freakmedia were able to attend to my email pertaining to the situation and resolved it in just under 30 minutes or so. Others were resolved through Skype communication. What surprises me more, is just earlier, they extended my usage/rental without me having paid the invoice which I had mistakenly overlooked (particularly the due date) because I had 3 VPS from 3 different suppliers.
Obviously, out of the 3 servers, theirs is the best in terms of rate, speed, and customer service. Hats off to them! Very highly recommended. I am not recommending that you pay for 30 days and expect an extension, though.LOL!
Thanks again guys!!!
Regards,
James