You are such a liar.. I have contacted you via pm and you aren't providing any answers... I'm lodging a paypal claim this second - suggest others in the same boat do the same!
Hi, before you continue your rants, please take a look at the private message we sent you.
Yes, your orders were placed early november and we are slightly behind schedule in delivering the reports, but we are working diligently to improve your site rankings. To further improve our communication with you, I've provided you with our skype username which is generally online 8 hours a day. You may reach us at anytime or leave a message.
In terms of rankings, we already see 7 different keywords showing substantial SERP increases, along with others increasing steadily as well. We haven't seen any rank drops what so ever.
I've asked our team to forward what we have complete so far in hope that you will cancel your disputes and trust that we're still working hard to rank your site before marking your orders as "complete".
You may refer to the following graphs as evidence. I've left parts of the keywords intact for your own reference.
This keyword has seen a 15 rank improvement in the past week and will continue to rise as we continue to work.
This keyword was unranked and is now ranked in the top 20.
This keyword is now ranked on google, bing, and yahoo.
This keyword has seen a 20 rank improvement in the past week.
To all others, please contact us via private message. All of our orders are handled individually. We apologize for the delay, but we're working hard to provide the best results.