I had the good fortune of picking up the dominator suite package some time ago, so I use a good number of the apps. I love them all. The devs are constantly adding features and support is very helpful with updates (I don't quite know why they don't support in-app updates, but anyway...). I like the fact that they prefer skype for support (though you can email or ticket them), it makes it easier for instant help (came in handy on more than one occasion). I recently had to move my apps (using 8) to another machine in another location and they helped, transferred all licenses without a hitch. I highly recommend the dominator app series if you are serious about social media management. The interfaces can seem a bit overwelming at first glance, but that is because there is SO MUCH you can do. If you run them on a powerful machine, you can do sick amounts tasks, projects, threads, etc. Spend sometime on their youtube channel to get the feel for how they work (thats what i did). Once you undersand their framework, they all operate in a (roughly) similar fashion. You will need to be comfortable with csv/spreadsheets to keep everything organized. I would like to see more in-app database capability for records, but I could see how that could become a bottleneck, anyway...the dominator apps are big iron compared to most of the 'bot' options you see on these thread. If you are serious about SMM, check them out.